Application Support & Run-the-Bank Specialist

Job description

Join us in a pivotal role at the heart of a major CRM/CLM transformation. As an Application Support & Run-the-Bank Specialist, you will ensure the stability and performance of the existing application landscape while acting as the key link between business teams, operations, and the migration program. Your expertise will help maintain seamless day-to-day operations, resolve complex production issues, and provide critical transparency into processes, data, and system functionality. This role offers a unique combination of hands-on application support, data analysis, and stakeholder management. Leveraging your SQL and production support expertise, you will contribute directly to data quality, operational excellence, and the successful migration to a future-ready platform, while working closely with development teams, architects, and business stakeholders across the organization. What would your role be? Ensure the stable operation of the existing CRM/CLM application throughout the migration phase. Analyze, resolve, and track incidents, service requests, and business-related inquiries. Maintain data quality and ensure the stability of existing business processes. Support business units with questions related to data, processes, and system functionalities. Collaborate closely with development teams, architecture teams, and external service providers. Document existing business processes, data structures, and system logic as a foundation for migration to the target platform. Analyze production issues and identify root causes through log analysis, SQL queries, and data analysis. Support audits, regulatory requirements, and compliance-related activities associated with the legacy system. Ensure a controlled parallel operation of the legacy and target systems until full decommissioning of the legacy platform. What are we looking for? At least 7 years of experience in Application Management, Application Support, or Business Application Support. Strong knowledge of Incident, Problem, and Change Management processes. Proven ability to understand complex applications, business processes, and data models. Experience in analyzing and resolving production and operational issues. Strong SQL and relational database expertise, including data analysis, reporting, reconciliation, and validation. Experience with root cause analysis, data quality assurance, and migration-related data activities. Strong analytical, structured, and solution-oriented working style with a high level of customer and service orientation. Experience with log analysis and data quality assessments is an advantage. Affinity for Artificial Intelligence (AI) and a willingness to embrace AI-enabled tools and ways of working. What do we offer? Top Zurich location with collaboration spaces and free lunch. Friendly, diverse team in an open-office space. All the latest technology to help you excel and advance. Agile environment in how we think, the way we work and our trust for each other. Flat hierarchy with collaboration on all levels. Campus feeling and collaborative spirit. We are looking for talented people, not just a CV that ticks all the boxes. Even if you do not have absolutely everything we have asked for, if this role sounds like a good fit for you, we encourage you to apply. Why Vontobel? At Vontobel, you are building better futures for our clients and society, as well as for yourself. As a family-owned and publicly listed company with over 2,000 professionals based in 28 locations globally and headquartered in Zurich, we’re committed to long-term thinking and sustainability. Our diverse team values unique perspectives, and we hire individuals determined to deliver in a dynamic and changing world. Even if you don’t meet all the criteria, we encourage you to apply if you’re enthusiastic about the role. Do you want to be Vontobel? Thank you for applying to Vontobel. We will carefully review your application and will respond to you in a timely manner. At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination. If you have any questions you can contact us through our contact form .