Application Support Specialist / Systems Administrator

Job description

### \*\*CONTINGENT UPON CONTRACT AWARD\*\* ## Overview: **Job Title:** Application Support Specialist / Systems Administrator **Security Clearance:** Secret (or higher) **Location**: Scott AFB, IL ***(Due to the nature of the work and contract requirements, U.S. Citizenship is required.***) ## Description: C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators. **Primary Responsibilities:** - Implement, administer, modify, and troubleshoot user application accounts for -supported systems. - Provide organizational-administrator support for contract writing and other business applications as assigned. - Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues. - Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions. - Coordinate with DOD application administrators on account, access, workflow, and application-administration issues. - Support application transitions and account migrations, including coordination with affected users and higher-tier support teams. - Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution. - Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics. - Participate as an application SME in recurring or ad-hoc meetings when required. ## Required Qualifications: - U.S. Citizenship. - Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment. - Experience using trouble-ticket systems and coordinating escalation to higher support tiers. - Strong customer-service, documentation, troubleshooting, and written/verbal communication skills. - Ability to meet applicable DISA personnel security and network-access requirements. ## Preferred Qualifications: - Hands-on experience with SPS/PD2 and/or ECWM. - Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM. - DoD contracting or acquisition-system support experience. - Previous DISA support experience. - IT service-management or DoD-approved cybersecurity certification relevant to assigned duties. ## Education / Experience: - High school diploma and at least 5 years of relevant experience.