Application & Technical Support Specialist, APAC

Job description

Application & Technical Support Specialist, APAC Our Company Headquartered in Dublin, with offices in New York, London and Singapore, Bloomberg Data Management Services (BDMS) delivers the latest generation of Enterprise Data Management solutions to financial organizations worldwide. BDMS works with some of the largest and most prestigious financial services firms in the world. What’s the role? Based in Singapore, the DMS team is seeking a driven, technically capable and client-focused individual to support the operation and technical servicing of DMS solutions. You will help ensure the stability and reliability of DMS production services through proactive monitoring, investigation and resolution of operational issues, while working closely with teams across DMS to manage production incidents, changes and client-impacting issues. The role also requires strong technical capability to support EDM and Data License Plus (DL+) environments, including configuration, data analysis, integrations and complex troubleshooting. You will provide technical expertise to clients and internal teams and help resolve issues across data, workflows and system integrations. We'll trust you to: Monitor DMS production services and proactively investigate, remediate and escalate operational issues Support incident management and troubleshooting across applications, jobs, services, alerts and client processing Support production changes, deployments and upgrades through operational readiness, validation and post-deployment support Perform operational administration and health checks across DMS environments to ensure continuity of client services Coordinate with Service Desk, SRE, R&D, Client Services and other teams on production issues, risks and ongoing support activities Support client-impacting operational activities and recurring production deliverables across the APAC region. Develop and maintain strong technical knowledge of EDM and DL+ products, tenant configuration and supporting architecture Provide hands-on technical support for EDM and DL+ environments, including configuration, data and integration issues Support DL+ functionality including APIs, Cloud Delivery Manager and related client integrations Analyse and troubleshoot complex technical issues using SQL, Python, logs and other diagnostic tools Provide technical expertise to other DMS teams and support client technical discussions, demonstrations and queries where required Collaborate with R&D and other specialist teams on complex product, configuration and production investigations You'll need to have: Strong experience in application support, technical service delivery, implementation or production support within financial data or enterprise platforms Strong SQL skills, including writing complex queries and troubleshooting data and performance issues Proficiency in Python for data analysis, scripting and automation Solid understanding of data formats including Parquet, Avro, XML, JSON, YAML and CSV Experience working with tools such as Jira, Confluence and Git Strong analytical and problem-solving skills with the ability to investigate complex data, application and workflow issues Knowledge of financial industry identifiers and asset classes Ability to manage multiple stakeholders and prioritise across concurrent activities and production issues Excellent communication skills, with the ability to work effectively with both clients and technical teams A bachelor's degree or equivalent experience Proficiency in both spoken and written English Demonstrated continuous career growth within an organization We'd love to see: Experience supporting business-critical production applications or data platforms Familiarity with cloud technologies such as Snowflake, Databricks or Google BigQuery Experience with APIs, SDKs and application integration technologies Familiarity with monitoring and logging tools such as Kibana and Grafana Strong organisational, time-management and autonomous decision-making skills Ability to work effectively under tight deadlines and resolve complex issues Experience working across geographically distributed teams Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, you'll need to have legal authorisation to work full-time in Singapore, without Bloomberg sponsoring your work authorization, to be considered for this role. If this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: Learn more about our offices and benefits: Singapore | Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.