Applications Coordinator

Job description

About the Team The Applications team protects the foundation of Nomad’s Guaranteed Rent Promise, determining who is eligible and who does not meet our criteria. We treat every application with diligence and care so owners get qualified residents fast and applicants always know their next step. The team directly drives Nomad’s bottom line by screening thoroughly and leasing properties efficiently. About the Role The Applications Coordinator owns Nomad’s screening and risk-mitigation engine; running applicants through a standardized qualification process and determining eligibility for Guaranteed Rent. The team processes 700–1,000 applications a month, so you’ll move fast without cutting corners: following a rigorous, consistent process while applying critical thinking to navigate a complex web of eligibility criteria, knowing when a case is clear and when to escalate. You’re also the org’s authority on application status and eligibility. Onboarding and Support rely on you to answer questions and keep deals moving. Because an eligibility decision is a high-stakes, high-anxiety moment for owners and applicants, you’ll keep everyone informed and move applications quickly. In this role, you will: - Manage the application pipeline from intake to close, keeping every case moving toward a decision. - Determine applicant eligibility accurately and on time, applying Nomad’s Guaranteed Rent criteria within Fair Housing, FCRA, and ADA requirements. - Own compliance and risk on every application — your judgment protects Nomad’s liability and the Guaranteed Rent Promise. - Communicate proactively with owners and applicants across email (50%), text (30%), and phone (20%). - Keep all systems and records current as leases, renewals, and addendums are executed. - Flag recurring technical and process issues and surface insights that improve the pipeline. Who you are Need to have: - 1–2 years in property management, operations, compliance, customer support, or a related field - Structured judgment: You execute a standardized process precisely, but can reason through ambiguous, edge-case applications against multiple overlapping criteria without cutting corners - High-volume execution: You thrive in a high-throughput pipeline and hold screening quality and accuracy steady even when volume spikes - Customer communication: Strong written and verbal skills across email, text, and phone; you keep owners and applicants calm and informed through high-stakes decisions - Compliance-minded: You take ownership of risk, working consistently within Fair Housing, FCRA, ADA, and applicable laws - Ownership mindset: You take full accountability for an application from intake to decision and follow through without being chased - AI proficiency: You use AI to work faster and spot patterns, applying human judgment to every decision - Experience with CRMs required, HubSpot strongly preferred - Experience with Google Suite required Nice to have: - 2+ years in property management - Experience with AppFolio or tenant-screening/underwriting tools Where you'll be This is a hybrid role based in beautiful Denver, Colorado. Our office is in Uptown, surrounded by other tech companies, coffee shops, breweries, and restaurants. Applications team members work from the office 3 days a week and enjoy flexibility to work from wherever they choose twice a week. Potential pay range: On Track Earnings (base + variable) = $57,000-$72,000 Our Values: - 🤝 Nomads Build Community: We foster genuine relationships and act as dependable stewards of our community. - 📈 One Percent Better Every Day: We are always learning, taking small, deliberate actions to continuously improve. - 🚀 Mission Before Ourselves: We’re a championship team driven to make our customers’ lives better. - 💼 Act From Ownership: We roll up our sleeves, solve problems proactively, and take responsibility for our work. - 🌍 Dream Without Boundaries: We challenge the status quo and strive to achieve the extraordinary. Benefits at Nomad We believe in supporting our team with benefits that enhance your life, both inside and outside of work. - 🩺 Medical, Dental & Vision Insurance Plans: Comprehensive coverage to keep you and your family healthy. - 🤝 Team Bonding Outings and Volunteer Days: Opportunities to connect and give back to the community. - 🐶 Dog-Friendly Office: Because we know pets are family too! - 🗓️ 11 Paid Company Holidays: Including a dedicated Mental Health Day. - 📊 Company Equity: Become a part owner of Nomad and share in our success. - ☂️ Short-Term & Long-Term Disability: Supporting you when life throws curveballs. - 💻 MacBook Air or PC: Plus, an equipment budget to set you up for success. - ⏰ Sick, Parental, and Generous Paid Time Off: Work-life balance matters to us. - 🎉 Anniversary Rewards: Celebrate milestones with rewards ranging from paid yearly events to a 4-week sabbatical. - 🏡 Discounted Employee Brokerage Rates: Helping you buy or sell a home with ease. Compensation Transparency At Nomad, we are committed to offering competitive compensation that reflects the value each team member brings to our mission. Salary ranges for this role are determined based on factors such as experience, skills, location, and role expectations. Final offers may vary from the posted range, ensuring fair and equitable consideration for every candidate. Nomad is an Equal Opportunity Employer Nomad Labs Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.