Applications Engineer (Carrier Networks)

Job description

Requisition Number: 76937 The company built on breakthroughs. ​ Join us.​ Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. ​ How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ ​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​ ​Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. OVERVIEW Corning’s Optical Communications segment is seeking an Applications Engineer to provide technical and subject matter expertise to Tier 1 carrier network customers, with a primary focus on fiber optic cable installation technology. This customer-facing role partners closely with Sales, Product Line Management (PLM), and product development to deliver training, resolve field issues, and support customer deployments across outside plant (OSP) and inside plant (ISP) environments. PRIMARY DAY-TO-DAY RESPONSIBILITIES Serve as a subject matter expert on assigned fiber optic products and installation methods; deliver in-person and virtual training to customers and contractors across the U.S. Partner with Sales, Product Line Management (PLM), and product development to investigate and resolve field issues — including on-site visits to document findings and drive resolution Develop technical training materials and documentation, including installation procedures, specifications, and training videos Support customer first office applications (FOAs) and field trials to ensure successful product deployment Learn customer network architecture to develop bills of materials (BOMs) and recommend Corning product solutions Convey Voice of Customer insights to commercial and PLM teams; contribute field installation and customer preference input to product development efforts WORK HOURS, LOCATION AND TRAVEL REQUIREMENTS Travel: Up to 50% Work Schedule: 40 hours/week Work Location: Charlotte, NC REQUIRED QUALIFICATIONS Bachelor of Science in Engineering Minimum 1 year of experience in a technical telecommunications role; OR 4+ years of experience in a technical field without telecommunications experience Experience leading or serving as technical lead on projects Ability to consolidate technical and commercial data from multiple sources into a clear, comprehensive technical position Proficiency in Microsoft Office Suite (Word, Excel, Visio, PowerPoint) 100% English proficiency, written and verbal DESIRED QUALIFICATIONS Experience with fiber optic cable and component installation practices (OSP and/or ISP) Proficiency in statistical analysis and process improvement methodologies (e.g., Performance Excellence, Six Sigma) Proficiency in Spanish — verbal proficiency primary; written a plus Completion of Fundamentals of Engineering (EIT) exam or Professional Engineer (PE) licensure Communicates complex technical subjects clearly to non-technical audiences, including field contractors, customers, and executive stakeholders Builds effective working relationships across all levels of an organization — from plant employees to executive leadership SKILLS / COMPETENCIES Communicates complex technical subjects clearly to non-technical audiences, including field contractors, customers, and executive stakeholders Remains composed and effective in high-pressure field situations, including perceived product failures or contractor disputes Presents technical information confidently in person and via virtual platforms Builds effective working relationships across all levels of an organization — from plant employees to executive leadership This position does not support immigration sponsorship. The range for this position is $80,670.00 - $110,921.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. ​ A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at .