Applications Specialist-Intern

Job description

We are seeking a proactive and detail-oriented Applications Specialist Intern to join our Corporate IT - Enterprise Applications team. In this role, you will play a vital part in maintaining the efficiency of our IT service delivery. You will gain hands-on experience managing our enterprise Office 365 environment, administering key SaaS applications like Bitwarden and Dropbox, handling email signature deployments, assisting with ticket queue management, and contributing to AI Research & Development initiatives. This internship is designed to provide you with practical, real-world experience in enterprise IT and identity access management while working alongside collaborative technology professionals. WHAT YOU WILL DO Queue Management & Service Delivery: Monitor and manage the incoming IT ticketing queue. Efficiently triage and distribute requests to team members based on their specific areas of expertise. Application Administration: Assist in the day-to-day administration and provisioning of core corporate tools, including: Bitwarden: Assist with password management best practices. Dropbox Email Signature Management: Assist with email signatures to ensure consistent corporate branding across email clients. Incident Response: Ensure high-priority and critical service tickets are escalated and resolved in a timely, systematic manner to uphold service delivery expectations. User Support & Collaboration: Actively follow up with end users to gather necessary troubleshooting information, resolve issues, and provide clear updates regarding their technical requests. Documentation & Knowledge Sharing: Author, update, and organize technical documentation. Assist the team in creating clear, accessible knowledge-base articles for both internal IT staff and self-service end users. AI Research & Development: Assist in researching, testing, and investigating artificial intelligence (AI) tools and workflows to enhance enterprise IT productivity and automation. Platform Support: Help support and maintain our corporate Office 365 environment to optimize productivity across the organization. WHAT WE ARE LOOKING FOR Current Enrollment: Must be currently enrolled in an accredited post-secondary education program with co-op/internship eligibility. Eligible Fields of Study: Diploma Program in IT / Computer Systems Bachelor of Computer Science Bachelor of Computer Engineering Or an equivalent technical field of study. WHAT WILL MAKE YOU STAND OUT We welcome candidates with a diverse set of technical interests and backgrounds. The following skills and experiences are highly valued: Office Suite Proficiency: Strong familiarity with standard office productivity applications (e.g., word processing, spreadsheets, documentation tools). O365 Administration: Familiarity or conceptual knowledge of Microsoft Office 365 environments—specifically Exchange, Teams, OneDrive, and SharePoint . Communication Skills: Strong written and verbal communication skills, with an ability to write user-friendly instructions and manage professional email communications. Problem-Solving & Organization: A structured mindset with the ability to prioritize tasks and track follow-ups in a fast-paced environment. Curiosity for AI: A passion for emerging technologies and a desire to participate in AI research and pilot applications.