Applications & Submissions Operations Supervisor

Job description

About Us Anthos|Home is a nonprofit startup focused on creating a new way home for New Yorkers with housing vouchers. We streamline the apartment search, approval, and move-in process using technology to move people into stable housing faster. We believe every person deserves a place to blossom, and we’re building the tools, systems, and teams to make that possible. Our Culture At Anthos|Home, urgency drives our work because every day in shelter matters. We are focused on helping people move into stable housing as quickly as possible and continuously improving how we get there. We are looking for team members who are highly data-oriented, tech-savvy, and comfortable learning new systems. Strong candidates value accuracy, use data to inform decisions, and actively improve how information is tracked and shared. We value people who are thoughtful, adaptable, and detail-oriented, and who follow through, communicate openly, and take ownership of their work. How effectively we use data and technology directly impacts how quickly people get home. The Role The Applications & Submissions Operations Supervisor reports to the Applications & Submissions Operations Director and oversees the team responsible for preparing and submitting participant leases, rental applications, and housing subsidy packets for government approval. This role ensures submissions are accurate, complete, timely, and compliant with program requirements. The supervisor provides hands-on oversight, quality control, and escalation management while fostering strong cross-team collaboration and continuous process improvement. This role requires a leader who balances high standards and accountability with empathy and purpose. The supervisor sets the tone for a team doing complex, deadline-driven work by fostering clarity, shared responsibility, and connection to Anthos|Home’s mission. Key Responsibilities Team Supervision & Quality Assurance Supervise Applications & Submissions Specialists, providing coaching, guidance, and performance management. Conduct second-level reviews of housing applications to ensure accuracy and completeness prior to submission. Ensure adherence to standardized procedures and best practices for application processing. Establish a culture of quality, accountability, and continuous improvement. Use performance data to set expectations, coach staff, and address performance gaps in real time. Track common application errors and implement corrective process changes to reduce resubmissions. Develop and facilitate training related to policy updates and process improvements. Serve as the escalation point for complex cases, including cash assistance and preclearance's, coordinating with Operations staff and external stakeholders. Act as the primary escalation of contact with HRA, HPD, NYCHA, HASA, and other agencies to resolve denials, discrepancies, rent reasonableness issues, and rejected packets. Application Processing & Oversight Oversee the end-to-end application process to ensure accurate, complete, and timely submissions. Independently manage complex housing subsidy packets from intake through approval. Oversee participant income modifications and one-shot deals to ensure timely processing. Collaborate with Tenant Coordination, Housing Operations, and Housing Acquisition leadership to streamline workflows, support inspections, and ensure completion of QA checks. Maintain accurate documentation for audit, reporting, and quality control purposes. Ensure data accuracy and consistency that directly supports performance metrics and reporting. Review, process, and perform quality control on a high volume of recurring payments (e.g., rent and subsidy disbursements), ensuring accuracy and catching errors before submission or disbursement. Manage vendor creation and maintenance, ensuring new and existing vendor records are accurate, complete, and compliant before payments are set up or issued. Collaboration & Communication Serve as the primary liaison between Applications & Submissions, Finance, Tenant Coordination, and Housing Acquisition teams. Lead coordination with property providers to resolve outstanding items and improve submission workflows. Build and maintain strong relationships with government agencies, nonprofit partners, and cross-functional teams to support escalations and process improvements. Process Improvement, Compliance & Performance Management Monitor changes in housing regulations and ensure ongoing compliance. Identify workflow bottlenecks and implement process improvements using performance data. Support policy development and implementation to improve efficiency and reduce errors. Own team-level KPIs, including approval rates, processing timelines, error rates, and resubmissions. Produce and review weekly submissions reports and monthly performance summaries, analyzing trends and documenting corrective actions. Support dashboard development and reporting tools to improve data visibility. Operate effectively in a transparent, metrics-driven environment where performance is regularly reviewed. Maintain data integrity across all systems. Other duties as assigned What Success Looks Like in This Role In the first 90 days, you will: Begin to independently approve housing subsidy packets and confidently manage escalations with government agencies Build strong working relationships with internal partners and external stakeholders Understand and actively monitor all core submissions KPIs Identify at least one process or performance improvement opportunity and lead implementation Ongoing success means: Housing subsidy packets are consistently accurate, complete, and approved within expected timeframes Application errors and resubmissions decrease through strong quality control and coaching The team feels supported, clear on expectations, and accountable for high-quality work Escalations are resolved efficiently through effective agency and partner relationships Performance data is used proactively to improve workflows, meet KPIs, and drive continuous improvement The Applications & Submissions team operates as a trusted, collaborative partner across the organization Qualifications 1-2+ years reviewing, processing, and quality-checking high-volume recurring payments, plus vendor creation and maintenance experience. Bachelor’s degree and/or 4+ years of relevant operations, housing, or social services focused on application submissions. 2–3 years of direct NYC housing subsidy application experience, including full packet ownership (e.g., CityFHEPS, FHEPS, Section 8, HASA) At least 2 years of supervisory experience in a fast-paced environment, or equivalent experience leading teams or projects in a demanding environment Experience conducting second-level application reviews and managing escalations with housing agencies Proven ability to resolve denials, discrepancies, and rejected packets Experience owning KPIs and using performance data to coach and improve outcomes Strong knowledge of housing subsidy compliance and application processes Required Skills Exceptional accuracy in quality-reviewing payments, with a proven record of catching errors before approval or disbursement Tech-savvy and quick to learn new tools and systems; proficiency in Salesforce, MS Word, Excel, and PowerPoint required. Strong organization, prioritization, and time management skills Analytical problem-solving and process improvement mindset Excellent written and verbal communication skills Comfort working in a transparent, metrics-driven environment Alignment with Anthos|Home’s mission and values Compensation and Benefits Competitive starting salary: $90,000 - $95,000 Hybrid work environment: 2-5 days in office &/or in the field This role requires flexibility to work evenings and weekends as needed. Comprehensive benefits package including: Health, dental, and vision insurance 401(k) with 4% employer match Generous paid time off Summer Fridays in August Professional development opportunities Current wellness perks: Weekly yoga classes, ClassPass subscription etc. Join Our Team Join a mission-driven team moving at startup speed to create real change in New York City. If you’re excited by building something new, using technology for social good, and contributing ideas that shape how we work, we’d love to meet you. Apply now to join Anthos|Home and help create a new way home. How to Apply Please send your resume and cover letter through our careers site. Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.