Applications Team Manager

Job description

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together. **Purpose:** Supports business productivity by delivering strong performance, stability, projects and continuous improvement of Project Management and Workforce Planning of the Enterprise applications Oracle and Non-Oracle portfolio **Individual accountabilities** **Collaboration** - Collaborates proactively with Domain Leadership, BPOs, BPEs, KBUs, and EUs to ensure that software and services meet current and future business needs. - Collaborates with other Tech teams to develop, implement, maintain and improve technical solutions to address business priorities. **Application Support & Mainternance** - Supports the business by owning, managing and administering the Domain applications, tools, reports, and integrations in the Non-Oracle portfolio. - Ensures the availability and performance of the domain systems by providing or directing level 3/4 support, maintenance and updating of the systems. - Ensures compliance with security & data privacy practices for apps. - Partners with Global Technology Services & Operations Tower to manage domain app incident and problem response and resolution, as well as service request queues to deliver high EU satisfaction. - Owns the system updates, patches, and changes, including testing and QA/QC, for Domain systems in collaboration with Product Owners, KBUs, and vendors. - Develops Domain SOPs and KBAs for hand over to Level 1/2 support teams. **Project Delivery & Continuous Improvement** - Contributes to project delivery by creating value through implementing a new application or a major change and ensure that the project meets its goals. - Contribute to projects conform Global Delivery Enablement PM methodologies. - Collaborates with Product Owners, BPOs, BPEs, and relevant vendors to contribute to design & delivery of continuous improvement priorities that enhance the stability, performance, and usability of applications in the Enterprise Applications portfolio. - Oversees solution development conform company standards (Security, Privacy). **Vendor Management** - Directs and manages third parties providing application support and enhancement services, including software vendors, contractors, and consultants for Enterprise Applications in the Non-Oracle portfolio for the designated domain. **Key profile requirements** - ​Minimum of 7 years’ hands-on experience with Project Management and Workforce Planning applications portfolio management at least 3 of which with a multinational company. - ​Proven track record of Project Managing software implementation projects., - ​Demonstrated experience successfully managing high-performing teams and delivering end-to-end scalable solutions in a global company with a complex business environment. - ​Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and leading teams with internal and external resources. Agile experience preferred. **Key shared accountabilities** - Partnership with other EA Lanes, Teams, and wider Global Engagement & Operations Team to exceed business expectations - Enterprise Applications portfolio service management and major incident management with EUS Tower - Enterprise Applications portfolio integrations with Global System Integrations team - SOP and KBA development with Global Delivery Enablement team - Service disruption announcements and EU comms with Global Delivery Enablement team **Decision rights** - Owns: Contribution to Delivery of application implementations and major changes for Non-Oracle applications - Owns: Support, maintenance & continuous improvement (enhancement) of Project Management and Workforce Planning apps in the Enterprise Applications portfolio - Owns: Increasing customer satisfaction through effective service and vendor management - Influences: Business decisions on application buy vs. build & Oracle vs. non-Oracle for Project Management and Workforce Planning apps - Vetoes: Domain Production deployments that pose significant security or business disruption risks Why Arcadis? We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together. You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you. Together, we can create a lasting legacy. Join Arcadis. Create a Legacy. Our Commitment to Equality, Diversity, Inclusion & Belonging We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. At Arcadis, you will have the opportunity to build the career that is right for you. Because each Arcadian has their own motivations, their own career goals. And, as a ‘people first’ business, it is why we will take the time to listen, to understand what you want from your time here, and provide the support you need to achieve your ambitions.