Applied AI Engineer, Plugins

Job description

About the Team The Ecosystem AI Deployment Engineering (ADE) team supports strategic partners as they build high-quality technical integrations into ChatGPT and Codex. Our goal is to create products users depend on, drive adoption and retention, and build an ecosystem where partners win when OpenAI wins. About the Role We are looking for an AI Deployment Engineer to help strategic partners design, build, evaluate, submit, launch, and maintain high-utility plugins for ChatGPT and Codex. This is a hands-on, partner-facing product engineering role for someone who can contribute to the platform itself, lead sophisticated partner engagements, and translate ambiguous product needs into production-ready integrations. You will work across partner product and engineering teams and OpenAI's product, engineering, partnerships, legal, policy, design, and go-to-market teams. You will identify the right use cases, prototype and review implementations, run evaluations, debug issues across systems, guide partners through submission and review, and support launch and post-launch iteration. The best person for this role moves fluidly between code, product judgment, project leadership, and clear communication with engineers and executives. This role is a fit for a product minded engineer who wants to stay close to users and partners while still going deep on code, reliability, evaluations, and developer experience. The goal is to help partners ship plugins that are not merely technically functional, but genuinely useful in ChatGPT and Codex. This role is based in our San Francisco office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Own the technical partner journey for priority B2B plugins—from pitch and readiness assessment through architecture, build, evaluation, submission, launch, and ongoing maintenance. - Identify strong plugin use cases, define crisp user journeys and expected behaviors, and help partners focus on workflows where ChatGPT or Codex can create meaningful user value. - Write production and sample code, build prototypes and reference implementations, and create the technical guidance, evals, launch checklists, and debugging tools that move partners from concept to production. - Debug API contracts, OAuth/login, tool invocation, latency, retries, rate limits, observability, data model, and user-experience issues across partner and OpenAI systems. - Review partner architectures and implementation plans for API design, scopes and permissions, data handling, safety, privacy, reliability, and long-term maintainability. - Contribute targeted fixes and improvements to ChatGPT, Codex, and the plugins platform, including APIs, SDKs, docs, examples, internal tooling, partner debugging workflows, and launch guardrails. - Work with product, engineering, design, partnerships, legal, policy, support, and go-to-market teams to make partner launches smooth and repeatable. - Bring structured signal from partners back to product and engineering, and turn patterns from successful launches into reusable playbooks, examples, platform requirements, and implementation guidance. You might thrive in this role if you: - Have 4-6 years of professional software engineering experience and are strong enough technically to contribute to the platform itself while still enjoying hands-on coding. - Have built and operated production APIs, backend services, developer platforms, apps, plugins, connectors, or integrations and can reason across frontend, backend, auth, reliability, privacy, evaluations, and UX constraints. - Bring strong product sense and can distinguish a plugin that “works” from one that will be genuinely useful to users. - Communicate clearly with external engineers, product leaders, executives, and internal cross-functional stakeholders. - Can make ambiguous partner ideas concrete through runnable prototypes, API contracts, technical specs, and pragmatic implementation guidance. - Are comfortable reading unfamiliar code, making targeted platform changes, and debugging distributed systems with logs, traces, metrics, and experiments. - Care deeply about user trust, privacy, data handling, and product quality in AI-powered experiences. - Balance urgency with judgment and can keep launches moving while staying precise about details that matter. Preferred qualifications: - Experience with OAuth/login flows, API design, webhooks, schemas, rate limits, observability, SDKs, and production launch operations. - Prior customer-facing or partner-facing engineering experience, including leading technical calls, navigating ambiguity, and helping external teams ship production software. - Familiarity with AI products, LLM APIs, tool calling, MCP, ChatGPT or Codex surfaces, developer platforms, or marketplace ecosystems. - Comfortable making targeted changes across backend services, frontend surfaces, SDKs, docs, internal tools, or monorepo codebases when needed. - Strong written communication skills, including docs, implementation notes, launch plans, and partner-facing technical guidance. About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf. Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241. OpenAI Global Applicant Privacy Policy https://cdn.openai.com/policies/global-employee-and-contractor-privacy-policy.pdf At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.