APPLY FOR FUTURE JOBS AS CUSTOMER SUCCESS! 🚀

Job description

⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐️ Why join our talent pool? We’re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, you’ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist. Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, you’ll play a key role in making sure our clients succeed with Lodgify! ⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals. ⭐️ Why join our talent pool? We’re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, you’ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist. Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, you’ll play a key role in making sure our clients succeed with Lodgify! ⭐ Where do you want to take your next career path? Customer Support: Provide top-tier support via phone, email, and chat, ensuring issues are resolved quickly and customers stay delighted. Share feedback across teams, document bugs, and help improve Lodgify’s platform - all while building strong relationships and delivering an outstanding customer experience!Connectivity Specialist: Provide expert guidance on connection types, troubleshoot complex integration issues, and deliver top-notch support via chat, email, and calls. Build strong client relationships, ensure excellent service, and help customers get the most out of Lodgify’s platform.Customer Onboarding Specialist: Take ownership of new customers, assist with account setup, and provide hands-on training to ensure smooth onboarding. Use a consultative approach to drive product adoption, gather feedback, and identify upsell opportunities!Payments Collection Specialist: Manage customer retention, handle billing and collections, and resolve payment issues with a personalized touch. Use your negotiation skills to retain customers, identify upsell opportunities, and ensure smooth account upgrades - all while maintaining strong, positive relationships. Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you?* 🏠 Remote Flexibility: The freedom to work from home any day that works for you. 🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.. 💊 Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered. 😋 Meal Perk:€150/month allowance on your Alan card + 50% off Ametller Origen prepared dishes at the office. 💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo). 🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup. 🇪🇸 Language Learning: Free Spanish classes. 🤑 Referrals: Cash rewards for bringing in new talent. 🌟 Social Life: Daily office breakfast and monthly team events 🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries. *Benefits offered may differ based on the type of contract that is issued So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉 ⭐️ Why join our talent pool?We’re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, you’ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, you’ll play a key role in making sure our clients succeed with Lodgify! ⭐ Who we are Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology. Headquartered in sunny Barcelona, we're now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.⭐️ Why join our talent pool?We’re always looking for passionate, proactive individuals to join our growing Customer Success team. By joining our talent pool, you’ll be among the first to hear about future opportunities across all Customer Success roles at Lodgify - including Customer Support, Connectivity Specialist, Customer Onboarding Specialist, and Payments Collection Specialist.Whether your strengths lie in helping customers troubleshoot issues, guiding them to adopt new features, or ensuring smooth integrations and payment processes, you’ll play a key role in making sure our clients succeed with Lodgify! Why you’ll love us: You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. What's in it for you?* 🏠 Remote Flexibility: The freedom to work from home any day that works for you. 🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.. 💊 Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered. 😋 Meal Perk: €150/month allowance on your Alan card + 50% off Ametller Origen prepared dishes at the office. 💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo). 🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup. 🇪🇸 Language Learning: Free Spanish classes. 🤑 Referrals: Cash rewards for bringing in new talent. 🌟 Social Life: Daily office breakfast and monthly team events 🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries. *Benefits offered may differ based on the type of contract that is issued So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉