Appointment Setter

Job description

***This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.*** Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization. ## **Location** Fully remote | 8 AM - 5 PM CST (1 hour lunch included). ## **Role Overview** The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes. ## **Key Responsibilities** **High-Volume Call Handling** - Handle 175–225 calls per day through an auto-dialer system - Engage with leads in real-time as calls are presented via dialer - Maintain consistent energy, tone, and efficiency across a high volume of interactions **Appointment Booking** - Follow structured scripts and call flows to guide conversations - Book qualified in-home appointments for the sales team - Keep conversations focused on securing appointments rather than selling services **Lead Qualification** - Ask key qualifying questions related to location, timing, and interest - Ensure appointments meet required criteria before booking - Avoid over-selling or deviating from the defined process **CRM & System Management** - Accurately update and manage lead data within LeadPerfection - Track call outcomes, appointment status, and follow-ups - Maintain clean and organized pipeline data **Dialer & Workflow Execution** - Operate within a predictive dialer environment using Five9 - Manage callbacks and follow-ups as needed - Work efficiently within a structured, queue-based workflow **Adaptability & Process Alignment** - Adapt quickly to script updates, campaign changes, and shifting priorities - Remain coachable and open to feedback - Maintain performance consistency in a repetitive, fast-paced environment ## **Qualifications** **Experience** - 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles - Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred - Experience working with auto-dialers or predictive dialer systems preferred **Skills** - Ability to control and guide conversations efficiently toward booking outcomes - Comfortable handling high call volume with speed and consistency - Strong listening skills and ability to follow structured scripts naturally - Process-driven and execution-focused mindset rather than sales-driven - Comfortable working within structured systems and clear KPIs - Resilient, consistent, and able to manage repetitive tasks effectively - Coachable, adaptable, and responsive to feedback and change ## **What Success Looks Like** - Consistently handling high daily call volumes (175+ calls/day) - Strong and consistent appointment booking rates - High accuracy in CRM updates and lead tracking - Ability to remain focused, efficient, and consistent throughout the workday ## **Opportunity** This is an opportunity to join a well-established and growing company with a proven sales process and strong lead flow. The role offers the chance to directly support revenue generation by feeding a high-performing sales team with qualified appointments. For individuals who thrive in structured, performance-driven environments, this position provides stability, clear expectations, and the ability to make a measurable impact. ### **Application Process:** ### To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets