Appointments - BDC Sales - Coggin Honda of Orlando

Job description

About Asbury Coggin is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a (BDC) Sales Appointment Agent at Coggin Honda of Orlando, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for energetic, customer-focused Sales Appointment Agents who will help us redefine the car-buying experience. Does this sound like you? Apply now! Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Paid training • Stock Awards(select management and front-line team member’s eligible!) Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match Learning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System • Professional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunities Our BDC (Business Development Center) Sales Appointment Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit! • Contact and communicate with customers to identify automotive needs • Answer all calls in a prompt, professional and courteous manner • Use scripts to collect all pertinent customer information and document in the system accordingly • All appointments must be entered into the dealership customer management system • Agents must adhere to Asbury phone scripts • Maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages • Must be able and willing to make a high volume amount of calls a day • Document all communication with the customer in the customer management system • Complete internet lead management work plans on a daily basis • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day • Follow all dealership processes and procedures, high frequency of contact with customers • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects • Must be comfortable role playing in front of team members during training • Excellent customer service skills & motivation to be successful • Be able to create and maintain customer relationships • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks • Must have reliable transportation to and from work for all scheduled working hours • Advanced computer & phone skills • Minimum typing 35-40 words per minute at minimum • Experience using customer tracking systems to track calls to customers preferred • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred • Appointment setting experience a plus • Great communication skills • Able to multi-task in a fast paced environment • Various language proficiency is always a plus • Team player • Self-starter, manages time and conditions • Conducts themselves professionally at all times and works well under pressure • Good interpersonal skills and ability to work successfully in a team environment • Must be a minimum of eighteen years of age • Maintain valid Drivers License • Must be able to pass pre-employment screens (background and drug test) Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.