AR/Collections Clerk - Contract

Job description

The U.S. mortgage market is a $14 trillion pillar of the economy — and much of it still runs on fax machines, overnight shipping, and manual workflows. Snapdocs is changing that. Our platform currently powers 20% of all real estate closings in the country, and we’re just getting started. We design workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors — eliminating friction, reducing risk, and delivering a faster, simpler closing for every borrower. Our customers range from the largest mortgage lenders to independent title companies. They trust us because we solve real operational pain with empathy, rigor, and reliability. We’re backed by Sequoia, Y Combinator, and F-Prime, and we’re building for the long term. Why this role exists Snapdocs needs short-term help on collections over the next 2 to 3 months. We need someone who can step in quickly, work through outstanding invoices, follow up with clients professionally, and help the accounting team keep cash collection moving while internal team members ramp into expanded roles. The role This is a lean, short-term contract role focused on working past-due invoices and keeping follow-up organized. The person in this seat will review records in our accounting tools, pull invoice detail, send outreach by email and phone when needed, respond to client questions, and keep the queue current so nothing important gets lost. What you'll own - Own a working list of past-due invoices and collection follow-up across assigned accounts. - Review client records in Rillet, Tabs, or similar systems, pull invoice detail, and confirm what is still outstanding before reaching out. - Send clear, professional follow-up emails and make calls when needed to move payment forward. - Keep communication history, status notes, and next steps organized so the team can see what has been worked and what is blocked. - Respond calmly to client questions, missing-payment claims, and invoice confusion, then route exceptions when they need deeper review. - Move between outbound follow-up and inbound responses without dropping detail or losing track of priorities. - Help the accounting team leave the queue in better shape at the end of the engagement than it was at the start. What success looks like - Within 2 weeks, you've learned the systems, understand the queue, and can work assigned accounts with light guidance. - Within 30 days, you're independently sending follow-up, tracking responses, and keeping records current across the accounts you own. - By the end of the engagement, aged invoices have been actively worked, communication trails are clean, and the internal team can take the process back without cleanup. What we're looking for - 1+ year of AR, collections, billing, or accounting support experience. - Clear, professional written communication. You can write payment follow-up that is firm, accurate, and easy to understand. - Comfort following up by email and phone on past-due invoices. - Strong organization and follow-through across many open threads at once. - Good judgment when records are imperfect, invoice history is messy, or client responses are unclear. - Comfort working in an ERP or invoicing system. Experience with QuickBooks, Rillet, Tabs, or similar tools will help. - Able to stay professional with frustrated or emotional clients. - Able to ramp quickly in a short-term contract role with limited hand-holding. - Accounting coursework or a degree is useful, but not required. - Real AI usage in day-to-day work. You should be able to explain where AI helps you move faster and how you check the output before it goes out. AI proficiency at Snapdocs AI proficiency is a real requirement at Snapdocs. For this role, that means using AI in practical ways that help you draft follow-up, summarize account history, organize next steps, or work faster without losing accuracy. You should be able to point to real examples of where AI helped you save time, where you still had to check the details yourself, and how you made sure anything client-facing stayed accurate. Compensation and contract details Hourly Range: $26.92/hr - $33.65/hr - Expected term: 2 to 3 months - Engagement type: U.S.-based contractor This is a short-term contract role focused on immediate business support. Benefits and equity do not apply to this engagement. Why Snapdocs We’re here to transform one of the most critical and complex industries in the world. That requires a team that is curious, driven, thoughtful, and practical. We value: - Product discipline and clear reasoning - Deep ownership of outcomes (not just tasks) - Straightforward, honest communication - Empathy for the people who use our software This is a place for people who want to solve hard, meaningful problems with real economic impact — not just ship features. JOIN US We’re expanding our product suite and the network it connects. To do that, we need people who are excited by complexity, energized by scale, and motivated to make a tangible dent in how the mortgage ecosystem works. If you’re hungry to learn, build, and lead — you’ll do the best work of your career here. To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes: - Excellent medical, dental, and vision coverage - 401(k) with up to 4% company match - 16 weeks of paid parental leave - Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles - Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles - Summer & Winter Break (~1-week each) + 9 Holidays per year - Healthcare and Dependent Care FSA - HSA Employer Contribution ($75-150 for individuals, $150-$250 for families) - $15K Family Building Benefit (lifetime limit) - Life and Disability Insurance - $1,500 Annual Lifestyle Stipend to support your well-being Please note: Part-time employees are not eligible for benefits at this time Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. California residents applying for positions at Snapdocs are subject to our candidate privacy policy. ( https://snapdocs.com/california-candidate-privacy/www.snapdocs.com/california-candidate-privacy http://www.snapdocs.com/california-candidate-privacy) https://snapdocs.com/california-candidate-privacy/