AR & Collections Manager

Job description

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. **What’s the Opportunity** The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success. **Collections & Accounts Receivable** - Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation. - Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds. - Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis. - Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management. - Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action. - Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting. - Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly. - Build and maintain strong customer relationships that support timely payment without damaging commercial relationships. - Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers. **Payment Methods, Cash Receipts & ACH Migration** - Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly. - Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team. - Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite. - Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA. - Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately. - Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status. - Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances. **New Customer Onboarding & Credit** - Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup. - Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms. - Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued. - Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions. - Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default. **AR Inbox & Customer Communication** - Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately. - Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows. - Maintain accurate, current customer billing and collections contact records in NetSuite and Salesforce. - Manage customer payment portals (e.g., Coupa, Ariba, or similar) for applicable accounts, ensuring invoices are submitted and approved efficiently. **Reporting & Analytics** - Produce and present weekly AR flash reports and monthly AR aging analyses to VP Accounting and senior leadership. - Track, analyze, and report DSO, collection effectiveness index (CEI), aging bucket trends, bad debt exposure, and payment method mix. - Monitor the ACH migration rate and report on adoption progress, barriers, and next steps monthly. - Provide data-driven insights on payment behavior patterns, customer risk concentration, and collection efficiency to support leadership decision-making. - Support month-end and quarter-end close: bad debt