Area Conference Service Manager - Arlington/Herndon

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! Are you looking for a great place to work? Our team at the is searching for our next **Area Conference Services Manager**. As our newArea Conference Services Manager, you will be honored to own our guests experience once they have signed their contract for our Homewood Suites by Hilton Arlington Rosslyn Key Bridge, Embassy Suites by Hilton Dulles Airport and Fairfield Inn & Suites Herndon hotels. If you believe you have what it takes to create a rewarding experience for our guests, we would love to speak with you! The Area Conference Services Manager is responsible for overseeing the client experience and ensuring consistent, high-level service throughout each phase of property events. This individual ensures meetings and events have a seamless turnover from sales to service. The Area Conference Services Manager recognizes opportunities to maximize revenue by up selling and offering enhancements to the event. This individual is responsible for successful execution of events and client satisfaction to ensure repeat bookings. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity. ### Responsibilities: **BEO’S/Catering:** - Detail BEO’s for all upcoming meetings / events (except single time social) as needed - Attain Guarantees and final payment as needed - Complete all diagrams as needed Rooms/ GROUP RESUME: - Monitor cutoff dates - Enter rooming lists once received (designated hotels) - Send updated confirmation numbers to the client once received (designated hotels) - Group Resume - Full Service & Select Service - Complete Group Resume with all details pertinent to the incoming group, reviewed by the DOS then distributed to operations team - Enter Group/Wholesalers/3rd party/LNR/Comp reservations as needed (designated hotels) Billing - Tour and Travel Groups - Sent charges based on rooming lists and catering to accounting prior to arrival for advance billing Admin - Phone Coverage - Distribute phone leads to appropriate manager - Banquet Check Distribution (for the time being while F&B remains without Delphi access) - Hilton/Marriott Rewards for groups - Commission/Rebates - Entering Group Pick up - Turnover: Upon turnover, send email to client with introduction and booking link if applicable as well as date you will be contacting them to start detailing. - Review File to understand cut off dates, and details of program, if any questions reach out to the Sales/Catering Manager to address. ### Required Skills and Experience: - High school diploma or GED required. - College degree or equivalent experience required. - 2+ years of progressive conference center experience required, with a minimum of one year supervisory/management experience. - Prefer 2+ years of supervisory/management experience in a hotel setting of similar brand or distinction. - Must have the ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. - Must be able to manage multiple priorities in a fast-paced environment. - Prefer experience with venue of similar size, volume, and reputation for focus on guest satisfaction. Basic knowledge of culinary operation, restaurant, conference center and beverage service. - Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift. - Ability to lift, transport, and connect a keg weighing up to 150 pounds an occasional basis with assistance. - Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift. - EEO AA M/F/Vet/Disabled ### Benefits: - **Well-Being Benefits:** - Health Insurance - Dental & Vision Insurance - Short & Long Term Disability - Vacation Policy - **Long Term Planning:** - 401(k) Retirement Program - Paid Life Insurance - Tuition Reimbursement - **Team Member Programs:** - Our Big 3 Mission Statement Leaders of the Month/Year - Annual Performance Appraisals and Wage Increase Opportunities - Annual Team Member Banquets - Annual Team Member Engagement Survey - Discounted Room Rates for Team Members, Family and Friends - Complimentary Room Stays - Weekly Payroll