Area General Manager II (Southern Adirondack Region)

Job description

Area General Manager II The Southern Adirondacks are growing, and we're looking for the leader who will shape what comes next. This is a rare chance to build a region, not just run one. What you'll be responsible for: Our Area General Manager II, reporting directly to the Director of Hotel Operations, manages operations across up to four hotels spanning up to a 1.5-hour radius in the Southern Adirondack region, including two to three full-service properties with dining and event outlets. This role leads the launch of our newest property in North Creek, NY, and oversees all departments across the region to ensure smooth day-to-day functions, maximize guest satisfaction, and maintain high service standards. They lead staff and on-property leadership across front desk, housekeeping, maintenance, and F&B, oversee budgets, drive profitability by achieving revenue targets, resolve guest complaints, implement marketing strategies, and guide the overall vision of the hotels and restaurants to deliver an exceptional guest experience. Ensure operational consistency and service standards are maintained across all properties while recognizing the unique characteristics of each location. Properties will be managed day-to-day in partnership with on-site Managers, with regular in-person presence at each property as needed, including site inspections and hands-on support as business demands require. What This Role is NOT This is not a desk-based management position, and it is not a role for someone who needs an established playbook to succeed. The Area General Manager II is a highly engaged, hands-on leader who maintains an active presence across the region, including regular time on-site in North Creek while the newest property comes online. Not every property in the region has a dedicated on-site General Manager, so this role combines area leadership with direct, hands-on property management at the locations that need it, in addition to being physically present as needed across the rest of the portfolio, not just managing from a distance. The right candidate will be comfortable stepping in to support operations when needed, whether assisting at the front desk, supporting housekeeping, or ensuring seamless service during peak periods. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Lead and motivate hotel and F&B staff across departments and up to five hotels (front desk, housekeeping, maintenance, etc.), including supervising on-property Managers to consistently deliver exceptional guest service through hiring, training, and performance evaluations. Take the lead on standing up our newest property in North Creek: building the on-site team, establishing standards and workflows, and guiding it from opening through stabilization. Manage day-to-day operations across the region primarily through on-site General Managers and Assistant General Managers, while maintaining a regular, hands-on presence at each property as needed, including site inspections and additional support during peak periods, staffing gaps, or other business demands. Deliver exceptional guest experience by leading the team to continuously improve service standards, proactively address guest feedback, resolve concerns effectively, and foster lasting guest loyalty. Oversee your properties' financial performance, including budgeting, financial reporting, variance analysis, cost controls, and identifying opportunities to optimize revenue and operational efficiency. Oversee day-to-day operations of all hotel and F&B departments, ensuring efficient workflow, compliance with safety regulations, and adherence to established policies. Collaborate with the marketing team to develop and execute marketing strategies, manage online presence, and identify opportunities to increase occupancy rates and revenue. Actively engage with guests to understand their needs, provide personalized service, and build positive relationships to enhance guest loyalty. Identify and address operational issues quickly, make timely decisions to resolve guest concerns, and implement solutions to improve service delivery. Ensure adherence to all local, state, and federal regulations regarding health and safety, liquor licensing, and employment practices. Help shape what on-property leadership looks like as the North Creek property matures, including the potential to build out a dedicated on-site General Manager role there. Perform other duties as assigned. Success Measures The North Creek property opens with a trained, capable team and a strong operating foundation. Deliver exceptional guest experiences across all hotels and F&B outlets, maintaining strong online review ratings and resolving complaints promptly. Drive financial performance by achieving budgeted revenue and profitability goals, while identifying opportunities to reduce costs and increase efficiency. Lead and develop your team, including on-property GMs and AGMs, inspiring engagement, growth, and consistent high performance. Ensure operational excellence, maintaining compliance with all health, safety, and employment standards across the portfolio. Maintain seamless multi-property operations, keeping daily workflows smooth and consistent across all hotels and F&B outlets. Minimum Qualifications (Knowledge, Skills, and Abilities) Proven track record running a successful hotel operation, ideally including F&B or events; multi-property experience is a plus but not required for the right candidate who is ready to grow into it. A builder's mindset: comfortable creating structure, standards, and process where none exist yet, rather than relying on an established playbook. Ability to take full ownership of a region, make decisions independently, and follow through without close oversight. Ability to motivate, inspire, and delegate tasks effectively to a diverse team, and to develop other leaders over time. Clear and concise communication with guests, staff, and stakeholders to address concerns and convey information. Understanding of budgeting, financial reporting, and revenue management strategies. Strong organizational skills and ability to multi-task across competing priorities. Knowledge of workplace safety procedures. Capability to address guest issues and find solutions to resolve complaints effectively. Familiarity with reservation systems and property management software. Ability to analyze data, identify trends, and make informed decisions to improve performance. Willingness to travel across the region consistently and as needed, with a home base in or near North Creek, NY. A valid driver's license and clean driving record. Fluency in English and Spanish strongly preferred due to frequent communication with Spanish-speaking guests/customers. Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions. While performing the duties of this position, the employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; wash hands and answer phones. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate. Compensation: $75,000 - $90,000 based on experience. For the right applicant, company-provided housing may be available, making total compensation competitive for this market. About The Company We are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations. This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team. You will love it at Weekender if our core values below get you excited and inspired too! Embrace a Growth Mindset Always be a student and always be open-minded Be Adventurous Be excited by challenge and willing to fail-forward Be a Ninja Commit to being world class at your job and lean-in to your superpowers Be a Host Treat guests and teammates like you would family Be of Integrity Own your Domain: Be accountable to your job & the greater mission Embrace honesty, transparency and vulnerability Follow-through and do what you say you’re going to do