Area Manager

Job description

Summary The Area Manager will be responsible for the overall operation of their assigned branch office. This includes ensuring the safe, cost-effective and efficient day-to-day management of ECS area locations. As well as providing direction, growth and ensuring the success of the local brand, the company overall and its employees. Essential Duties and Responsibilities The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by the business demands. Health and Safety • Ensuring Health and Safety is the number one priority by following company policies and processes. • Maintain and exemplify ECS' high safety and service standards by making safety a core part of daily operations. • Visit job sites for safety compliance, inspections, bidding, and pre-job preparation. Business Growth and Development • Maintain and grow established business in the assigned territory at an aggressive pace, ensuring profitability and long-term success. • Develop strong customer relationships, creating repeat revenue and expanding demand for ECS services through education, awareness, and market development. • Ensure operational consistency and service value within current market segments to sustain growth. Field Staff Development • Develop field staff into professional, hardworking, knowledgeable, dependable, and self-sufficient employees. • Ensure employees receive necessary training, follow up on their quality of work, and uphold the company image. • Implement the company’s progressive discipline program as needed. Operations and Dispatch Management • Facilitate the dispatching of ECS equipment and appropriate personnel to job sites. • Ensure smooth and efficient daily operations while maintaining high standards of service delivery. Customer Relationship Management • Maintain strong customer relationships and accounts, including addressing invoice disputes, resolving overdue accounts, and ensuring customer satisfaction. Fleet and Supplier Management • Ensure the fleet management program is properly executed and establish/maintain necessary supplier relationships to keep the fleet operational. Compliance and Regulations • Understand and execute all compliance requirements, including DOT regulations, Union bargaining agreements, OSHA standards, and environmental requirements. Financial Management • Monitor and manage the area's budget and P&L on a weekly, monthly, and quarterly basis to ensure profitability. Qualification Requirements Experience and Knowledge • Hands-on field experience is required. • Management experience in the Construction & Pipeline industry is preferred. • Robust knowledge of all steps in the construction process, including pre-construction, procurement, service execution, and project closeout. • Experience with employee relations, customer service, leadership, mentoring, and training is preferred. Industry Connections • A network of contacts within relevant market sectors in the area is preferred. Required Skills Communication and Interpersonal Skills • Adaptable to a variety of assignments and settings. • Ability to communicate effectively with top corporate officials, managers, supervisors, and drivers. Labor and Union Knowledge • Familiarity with Union labor and dispatching from local union halls. • Knowledge of labor laws and compliance requirements. Technical Proficiency • Proficient in Microsoft Office Suite, including Word, Excel, and Outlook. Organizational and Multi-tasking Abilities • Strong organizational skills and attention to detail. • Ability to manage multiple responsibilities and accounts effectively. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand, and walk. The employee is occasionally required to climb, or balance, and stoop, kneel crouch, or crawl. The employee occasionally is required to lift and/or move up to 25 pounds and to walk up to ½ mile daily. Specific vision abilities in this job include close vision and distance vision. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts; in outside weather conditions and is occasionally exposed to wet and/or humid conditions, and fumes or airborne particles. The noise level in the work environment is usually moderate. Note: ECS is a drug-smoke and alcohol- free workplace. Drug testing is a requirement for employment. ECS is an Equal Opportunity Employer.