Area Manager, Fulfillment

Job description

We are on the lookout for an Area Manager in Houston Texas, who shares our passion for customer satisfaction and safety excellence. In this dynamic role, you will play a crucial part in maintaining and reinforcing our commitment to a secure and healthy work environment. Role Details: Salary: $75k-$85k Hours & Schedule: 4 days | 10 hour shifts Two shifts available: Sun-Weds 8am-6pm Weds-Sat 8am-6pm Location: 15655 Milner Road, Houston, TX, 77032 Key Responsibilities: Training and coaching a team of warehouse associates, order pickers, packers, and receiving clerks to maintain high productivity and accuracy standards Ensuring high levels of process adherence and order quality through floor audits, pick/pack accuracy reviews, and cycle count reconciliations Monitoring and reporting key fulfillment KPIs to management, including units per hour, order accuracy rate, on-time shipment rate, and inventory shrinkage Fostering a culture of workplace safety, ergonomic best practices, high service levels, and productivity across all warehouse zones Participating in budget development and oversight for the fulfillment operation, including labor planning, packaging materials, and equipment costs Maintaining best practices, sustainable operations, and performance standards aligned with fulfillment center benchmarks Overseeing health and safety training and ensuring compliance with health and safety regulations specific to warehouse environments (forklift operation, racking safety, hazmat handling, etc.) Leading team check-ins/huddles and communicating updates on company policies, SLA targets, and daily operational priorities Coordinating, assigning, and reviewing the work of employees engaged in receiving, putaway, picking, packing, shipping, replenishment, and inventory management; coordinating workflow across fulfillment zones; scheduling labor by shift and volume forecast Overseeing daily space and labor utilization across the fulfillment center, planning efficient slotting strategies and staffing levels based on order volume and SKU velocity Delegating and participating in on-site responsibilities including receiving inbound freight, verifying purchase orders, directing putaway, and supporting packing and shipping operations Solving complex problems in real-time — including order exceptions, inventory discrepancies, equipment downtime, and carrier pickups — while keeping cross-functional leadership informed of outcomes Conducting interviews with prospective team members and making hiring decisions; onboarding and training workers in fulfillment procedures, safety protocols, WMS usage, and company policies Leading team development and cultivating values of operational excellence, accuracy, and professionalism across all fulfillment functions Requisitioning packaging supplies, materials handling equipment, and warehouse consumables Ensuring proper operation of warehouse equipment and machinery — including conveyors, forklifts, pallet jacks, and scanners — and coordinating maintenance and repair work May perform the same duties as workers supervised, including picking, packing, and receiving What We Are Looking For: 3+ years of experience in fulfillment operations, and logistics; Bachelor's degree in business administration, logistics, supply chain management, or a related field. Advanced degree or certifications (e.g., MBA, PMP, Six Sigma) are a plus 2+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team 2+ years of experience in quality control and monitoring employee productivity/quality in accordance with operating standards Experience in B2C/B2B deliveries and fulfillment in a large facility Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines High degree of technological literacy (understanding multiple applications and systems related to business functions) Exceptional customer service skills and a demonstrated capacity for interfacing with large, multi-million-dollar clients Experience with inventory management systems and stock taking Experience leading end-to-end performance management cycles Excellent conflict resolution skills, including the ability to de-escalate/mediate conflicts Proven leader in professional team development Highly analytical with problem-solving aptitude Strong decision-making ability Excellent verbal and written communication skills Punctual and reliable Ability to lift up to 75 lbs Ability to work evening hours, weekends, and holidays as needed Authorized to work in The US for any employer. Why Join Us? We offer a workplace where respect, diversity, and inclusion are the cornerstones of our culture. Our team members are encouraged to bring their authentic selves to work, contributing to our collective mission in their unique ways. Aside from an amazing culture, we also offer competitive salaries and a comprehensive benefits package including health, dental, and vision plans for you and your family. If you are eager to make a difference and contribute to a fast paced exciting environment, we would love to hear from you. GoBolt is an equal-opportunity employer that recognizes the value and importance of a diverse workforce. GoBolt is committed to providing assistance during all phases of the employment cycle, including recruiting through to the end of the employment relationship. If you require accommodation because of injury, illness, or disability during any portion of GoBolt’s recruiting process, please let us know by contacting your recruiter's point of contact, and we will do everything we can to accommodate you. At GoBolt, we value innovation and efficiency. We utilize AI-powered tools to assist in the screening and initial assessment of candidates for this position. This helps us focus on your skills and reduces bias. While AI helps us get started, your journey with us is guided by real people. Every final decision is made by a member of our team who values the unique perspective you bring. A t GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes – from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way. We're building North America’s largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact on the environment. We are in high growth mode and building for the future, which is where you come in!