Area Manager Malaysia

Job description

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as Varilux, Crizal, Stellest), iconic brands that consumers love (such as Ray-Ban, Oakley, Oliver Peoples), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, Spectacle Hut, the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? ​ Join us in redefining the boundaries of what’s possible!​ Your Role The Area Manager is responsible for overseeing the overall performance, operations, and strategic development of stores in Singapore. This role requires a strong leader who can drive sales, ensure operational excellence, manage and develop teams, and uphold company standards across all locations. The Area Manager acts as a key link between individual outlets and senior management, ensuring business objectives are met and a consistent customer experience is delivered. Key Responsibilities: Strategic Planning & Business Development: Develop and implement strategic plans to achieve sales, profitability, and market share targets for the assigned area. Analyze market trends, competition, and customer behavior to identify new business opportunities and drive growth. Set clear sales and revenue goals for each location and ensure their achievement. Operational Excellence: Oversee daily operations across all assigned locations, ensuring smooth and efficient functioning. Ensure compliance with company policies, standard operating procedures (SOPs), and visual merchandising standards. Monitor inventory levels, stock management, and loss prevention strategies. Manage budgets and expenses for the area, ensuring cost-effectiveness and profitability. To effectively manage new store openings and closures To adhere to all retail legislation and make procedural recommendations Address and resolve operational issues promptly and effectively. Team Leadership & People Management: Lead, motivate and develop store management teams ensuring that managers strive to exceed existing performance standards Lead recruitment, onboarding, training, and development initiatives for staff. Conduct regular performance evaluations, provide constructive feedback, and identify areas for improvement. Ensure effective communication between individual locations and senior management. Create a high performing culture through effective people management and clear succession plans Customer Experience: Network effectively with internal and external stakeholders Champion a consistent and exceptional customer experience across all stores. Handle escalated customer complaints and feedback professionally and satisfactorily. Reporting & Analysis: Analyze sales reports, Key Performance Indicators (KPIs), and financial data to identify strengths, weaknesses, and opportunities. Prepare daily and weekly reports on area performance, challenges, and action plans. Knowledge and Skills Strong leadership and people management skills, with the ability to inspire and develop teams. Excellent analytical, problem-solving, and decision-making abilities. Exceptional communication (verbal and written) and interpersonal skills. Strong business acumen and commercial awareness. Ability to work independently and collaboratively in a fast-paced environment. Good organizational and time management skills, with the ability to prioritize and multitask. Ability to travel frequently within the assigned area in Singapore. Qualifications: Minimum of 3-5 years of proven experience in an Area Manager, District Manager, or similar multi-stores management role, preferably within retail industry. Demonstrated track record of achieving sales targets and driving business growth. What’s in it for you In EssilorLuxottica, you are not defined just by your job title. Each career adventure is unique, but have a glimpse of the benefits and perks you can have by choosing us. Gain access to countless opportunities for growth - whether horizontally, vertically, or internationally - within a globally recognized leader that has a strong presence worldwide and covers every step of the value creation process (from R&D to Manufacturing, from Distribution to Stores, and everything in between). Join the Employee Shareholding Program to share in the Company’s success and directly benefit from EssilorLuxottica’s growth. Possibility of flexible ways of working and entitlement to a set number of paid days off each year to relax, recharge, spend time with family and pursue personal interests. Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight. Our Diversity, Equity and Inclusion commitment​ We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.