Area Operations Manager

Job description

The Area Operations Manager is a vital role within Operations, overseeing 10 to 15 locations in a defined geographic area. This role has full P&L responsibility for the assigned centers and serves as the quarterback between the centers and regional leadership. The Area Operations Manager partners with the Regional Medical Director in a clinical and operational dyad and reports to the Regional Director. This role drives operational efficiency, a best-in-class patient experience, and organic and inorganic volume growth, while building a culture of ownership, accountability, and positive leadership. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and the ability to travel to the centers weekly. Role and Responsibilities: · Lead and manage the day-to-day operations of 10 to 15 centers within the assigned area. · Own the P&L for the assigned centers, including volume, staffing, operating expense, and budget targets. · Monitor key performance indicators (KPIs) and financial performance, and take proactive measures to address any areas for improvement. · Provide guidance and support to center managers and staff to optimize workflow, patient satisfaction, and overall productivity. · Partner with the Regional Medical Director to align clinical and operational priorities across the area. · Implement company operational policies, procedures, and protocols consistently across all centers. · Identify opportunities for revenue growth, cost reduction, and operational improvement while maintaining high-quality patient care standards. · Provide ongoing coaching, mentorship, and professional development to center managers and staff to foster a culture of excellence and continuous improvement. · Conduct performance evaluations and provide feedback to drive individual and team growth and development. · Recruit, hire, train, and retain top talent for center leadership and staff positions, with a focus on reducing turnover. · In conjunction with Marketing and the center managers, execute local strategies to build brand awareness, attract new patients, and drive referrals to the centers. · Collaborate with the Regional Director and senior leadership to execute strategic plans for growth within the area. · Ensure compliance with all regulatory requirements, industry standards, and best practices governing dermatology practices. · Stay current on changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance. · Performs other related duties as required. Qualifications: · 5+ years of experience in multi-site healthcare operations, including multi-site or regional leadership. · Proven track record of successfully leading and managing multiple practices. · Strong financial acumen and experience in budgeting, revenue cycle, and P&L management. · Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams toward common goals. · Thorough understanding of compliance standards and healthcare regulations (state, federal, and industry-specific). · Experience with KPI tracking and the use of data analytics in decision-making. · Background in operations during periods of rapid growth and integration. · Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives. · Proficiency in Microsoft Office Suite and practice management software systems. · Ability to travel up to 50% to 75%, primarily within the designated area. · Bachelor's degree required; master's degree in business, healthcare administration, or a related field preferred. The Dermatology Specialists (TDS) is a multi-site, multi-state dermatology platform.