Ariba Lead - Support and Project Delivery

About Accenture Accenture is a leading solutions and global professional services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 779,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most AI-enabled, client-focused, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at . Accenture | Let there be change Across industries and around the world, we’re creating better experiences for people using emerging technologies and human ingenuity. Together, we can reinvent anything. SAP SCM/Ariba Job Description THE WORK: Join us in a role where your expertise will shine! You will be an SME, collaborating with various teams to contribute to key decisions and provide innovative solutions to challenges. Your proficiency in SAP Ariba will be essential as you engage with multiple teams and manage decisions that impact the organization. We are excited to see how your skills can make a difference in our dynamic environment! Collaborate with application and business process architects to interpret user and system requirements into design specifications. Develop system specifications and interfaces for complex components. Provide primary support for the installation of application releases into production. Design and code applications to meet functional and technical programming standards. Create operational documentation for the application. HERE'S WHAT YOU WILL NEED: Key Responsibilities: o Ability to oversee, lead and manage the support and project team as the functional lead – Ariba upstream modules o Provide expertise guidance on Ariba Upstream modules. o Ability to oversee integration between SAP Ariba and S4/Hana. o Facilitate and conduct workshops with business teams, working collaboratively with the client to determine business requirements o Translate business requirements and propose configuration or development to address identified gaps. o Organize and prepare own/team work effectively to facilitate proactive resolution of problems. o Manage capacity of own/team assigned to open tickets from business. o Manage KPIs and SLA breaches, and compile evidence of causes of breaches in SLA. o Work with multiple teams to deliver complex integration project solutions and support day to day production issues. o Troubleshoot and recommend solution for addressing the complex functional and configuration issues, incidents and service tickets raised. o Manage the prioritisation of enhancements and change requests from business. o Coordinate Quarterly SAP release testing of new features released by SAP. o Identify optimization initiatives/projects and support the initiatives/projects. o Document and update functional and technical system design specifications. o Conduct impact analysis to ensure tickets are categorised appropriately and accordingly prioritised. o Conduct escalation & incident management. Act as primary point-of-contact for critical incidents, drive Root cause analysis (RCA) and reporting to relevant stakeholders. o Support test planning and execute system component testing and work with multiple teams to execute integrated end-to-end testing. o Provide advisory services by understanding SAP best-practices to enable innovative solution delivery for our clients o Execute a client facing role with various stakeholders and provide onsite support as required by different project engagements o Communicate effectively and provide accurate status of project deliverables, mitigating risk and escalating issues as required o Promote client satisfaction and build strong client relationships #LI-EU What skills & experience are we looking for? Must have · 6 - 9 years of SAP Ariba experience · Minimum 2 years team lead experience · SAP Solution manager / ITSM experience · SAP S/4 Hana and Ariba integration · SAP S/4 Hana and Ariba configuration administration BONUS POINTS IF YOU HAVE: Advanced proficiency in SAP Ariba Contracts. Advanced proficiency in SAP Ariba Sourcing. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.