Arrangements Training Supervisor

Job description

Our associates celebrate lives. We celebrate our associates. The Arrangements Training Supervisor is responsible for overseeing the development, delivery, and performance of At Need Arrangements training programs. This role provides leadership through training, coaching, and development of associates across funeral and cemetery operations, ensuring consistent, compliant, and high quality service delivery. The Supervisor partners closely with Arrangements leadership and cross functional departments to ensure training effectiveness, operational readiness, and alignment with company policies, safety standards, and regulatory requirements. Essential Job Functions : Must be able to perform the essential functions of the job with or without reasonable accommodations. Training Delivery & Service Excellence Ensure all training programs reflect company standards for compassionate, professional, and organized service. Facilitate hands‑on training in funeral service practices, including cultural, religious, and procedural protocols. Lead classroom and one‑on‑one instruction on Arrangements processes, customer service expectations, and best practices. Ensure trainees are equipped to deliver high‑quality service aligned with Company Core Values. Staff Development, Coaching & Leadership Provide ongoing coaching and mentorship to associates participating in training programs. Develop individualized training plans and track associate progress to ensure successful skill development. Partner with leadership to identify skill gaps and implement targeted development strategies. Promote professionalism, engagement, and accountability across all trainees. Training Program Development & Implementation Design, update, and maintain structured training programs, manuals, lesson plans, and presentations. Continuously evaluate training effectiveness and implement improvements based on feedback and operational needs. Ensure training content reflects current company policies, procedures, and regulatory requirements. Support onboarding and ongoing development for new and existing associates. Operational & Systems Training Provide instruction on HMIS and other systems used in Arrangements operations. Train associates on documentation requirements, workflows, and compliance standards. Facilitate cross‑training across At‑Need departments to support operational flexibility. Conduct facility tours to provide operational context and enhance learning. Compliance, Documentation & Safety Ensure training programs reinforce compliance with company policies and state and federal regulations. Maintain accurate training records and documentation of associate progress. Promote a safe training environment and reinforce workplace safety standards. Performance Management & Continuous Improvement Monitor training outcomes and performance metrics to ensure effectiveness. Identify trends, gaps, and opportunities for improvement in training and operational execution. Collaborate with Arrangements, all departments withing Operations, and Administration teams to align training with operational needs. Maintain open communication with leadership regarding program performance, challenges, and opportunities. Model professionalism in all internal and external interactions. MINIMUM Requirements Education Some college preferred; Associate’s degree or equivalent a plus. Certification/License Licensed Funeral Director. Experience 1–3 years of experience in training, coaching, or structured employee development. Experience in funeral service, cemetery operations, or at‑need arrangements is a must. Prior leadership or supervisory experience is preferred. Knowledge, Skills and Abilities Strong communication, presentation, and public speaking skills Ability to coach, mentor, and develop individuals effectively High level of professionalism, customer service, and willingness to help others Strong organizational and time management skills Ability to multi‑task and adapt to changing business needs Proficiency in MSWord, Excel, and Outlook HMIS familiarity Valid CA Driver’s License Bilingual preferred Work Environment Work is performed in both office and training environments, including classrooms and operational settings where grieving families are present. The atmosphere may involve exposure to emotional situations. Incumbent must be able to remain professional, composed, and adaptable while supporting trainees and maintaining a positive learning environment. Compensation: $75,000/yr – $85,000/yr Exact compensation may vary based on skills, experience, and location. Benefits (dependent upon eligibility): Medical * Dental * Vision * Flexible Spending Accounts (health care and dependent care) * Health Savings Account with Company Contribution * Sick Leave * Short‑Term Disability * Long‑Term Disability * Life Insurance * Voluntary AD&D * Dependent Life Insurance * SCI 401(k) Retirement Savings Plan with Company match * Employee Assistance Program Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status. SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities. As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Supervising/management role that requires working with and leading associates. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. Postal Code: 90601 Category (Portal Searching): Human Resources Job Location: US-CA - Whittier