Arrears Executive – Fully Remote£26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year 37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm)Start Date: 5th October6 Weeks Training with our dedicated Learning & Development TeamMake a real difference to people when they need it most.Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.This is a role where listening is just as important as problem‑solving.What you’ll be doingSpeaking with customers by phone and email (inbound & outbound) to really understand their situationHaving honest, supportive conversations about finances — including income & expenditure reviewsAgreeing realistic, sustainable payment plans that help customers get back on trackReducing worry and building trust through calm, clear communicationIdentifying vulnerability, signposting to advice services, and ensuring fair outcomesGetting it right first time by working compliantly and delivering great customer experiencesWhat it’s like on the teamYou’ll be supported every step of the way by a Customer Manager and Expert, with:Regular 1:1s, huddles and coachingOngoing feedback so you always know how you’re doingA team that genuinely cares about customers and each otherWe work hard, celebrate success, and put wellbeing first. You’ll be recognised through our My Recognition portal and supported to grow your career with us.RequirementsWe’re searching for someone who brings not just skills, but heart:A people person who is friendly, approachable, and committed to delivering outstanding customer serviceSomeone who genuinely cares about helping customers and making a positive differenceA team player who thrives in a supportive, collaborative environmentNaturally proactive, curious, and solution‑focusedExperience in an Arrears or Collections rolePrevious experience supporting vulnerable customers in a regulated environmentBenefitsWe are passionate about our colleagues and offer industry leading benefits....30 days holiday entitlement plus bank holidays (From Day 1)Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchasesCompany Paid Private Medical Insurance (benefit in kind)Group Life AssuranceGroup Income ProtectionDiscretionary Annual Pay ReviewDiscretionary Annual Bonus SchemeLoyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.Free Flu Vaccinations, Eye Tests and employer contribution towards glassesRecognition SchemeFree Mortgage Advice and SupportWisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance ProgramEverest Funeral ConciergeFree Bereavement and Probate Advice and SupportAccess to a GP 24 hours a day, 7 days a week, 365 days a year through GP24Paid eye tests and employer contribution towards spectacles specifically for VDU use.Enhanced parental leave You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!Technology Buying SchemeDiscounted Gym MembershipsTaste Card / Coffee Club MembershipCharitable Payroll GivingCycle to work Scheme (Salary Sacrifice)If you want a role where your conversations genuinely change outcomes, we’d love to hear from you.
Arrears Executive – Fully Remote
- £26,000 per annum + the opportunity to earn a bonus of up to £1,000 per year
- 37.5 Hours Per Week | 7.5 hour shifts Monday - Friday between 8am and 8pm | 1 in 3 Saturdays (9am - 2pm)
- Start Date: 5th October
- 6 Weeks Training with our dedicated Learning & Development Team
Make a real difference to people when they need it most.
Every conversation matters here. As an Arrears Executive at Target Group, you’ll speak with customers who are in arrears and help them find a way forward — with empathy, reassurance, and practical support.
This is a role where listening is just as important as problem‑solving.
What you’ll be doing
- Speaking with customers by phone and email (inbound & outbound) to really understand their situation
- Having honest, supportive conversations about finances — including income & expenditure reviews
- Agreeing realistic, sustainable payment plans that help customers get back on track
- Reducing worry and building trust through calm, clear communication
- Identifying vulnerability, signposting to advice services, and ensuring fair outcomes
- Getting it right first time by working compliantly and delivering great customer experiences
What it’s like on the team
You’ll be supported every step of the way by a Customer Manager and Expert, with:
- Regular 1:1s, huddles and coaching
- Ongoing feedback so you always know how you’re doing
- A team that genuinely cares about customers and each other
We work hard, celebrate success, and put wellbeing first. You’ll be recognised through our My Recognition portal and supported to grow your career with us.
Requirements
We’re searching for someone who brings not just skills, but heart:
- A people person who is friendly, approachable, and committed to delivering outstanding customer service
- Someone who genuinely cares about helping customers and making a positive difference
- A team player who thrives in a supportive, collaborative environment
- Naturally proactive, curious, and solution‑focused
- Experience in an Arrears or Collections role
- Previous experience supporting vulnerable customers in a regulated environment
Benefits
We are passionate about our colleagues and offer industry leading benefits....
- 30 days holiday entitlement plus bank holidays (From Day 1)
- Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
- Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
- Company Paid Private Medical Insurance (benefit in kind)
- Group Life Assurance
- Group Income Protection
- Discretionary Annual Pay Review
- Discretionary Annual Bonus Scheme
- Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
- Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
- Recognition Scheme
- Free Mortgage Advice and Support
- Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
- Everest Funeral Concierge
- Free Bereavement and Probate Advice and Support
- Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
- Paid eye tests and employer contribution towards spectacles specifically for VDU use.
- Enhanced parental leave
You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!
- Technology Buying Scheme
- Discounted Gym Memberships
- Taste Card / Coffee Club Membership
- Charitable Payroll Giving
- Cycle to work Scheme (Salary Sacrifice)
If you want a role where your conversations genuinely change outcomes, we’d love to hear from you.
We have one goal. To change the way customers feel.We’re a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business – and you’ll get to try new things along the way. Working at TargetWe offer a comprehensive, flexible and market-competitive benefits package. Our flexible benefits package allows you to choose the benefits that best suit your lifestyle.
We have one goal. To change the way customers feel.
We’re a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.
At Target, we give you the opportunity to make a difference. You’ll be involved in shaping the growth of the business – and you’ll get to try new things along the way.
Working at Target
We offer a comprehensive, flexible and market-competitive benefits package. Our flexible benefits package allows you to choose the benefits that best suit your lifestyle.
