Ascott Host

Job description

About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description Ascott Host You will provide a high level of personalised service to exceed the expectations of residents. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work with the Housekeeping, Engineering and Security Departments and report directly to the Manager or Assistant Manager, Guest Service. Responsibilities You will: Ensure residents are well taken care of from the point of their arrival to departure Provide in-room check-in service for all VIP residents Attend to and anticipate all residents' queries and needs Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements Maintain residents’ accounts, information and preference profiles Handle and record resident feedback and complaints, performing the appropriate service recovery and refer them to supervisors and managers Receive and convey messages to residents promptly Put together memorable affairs and events for residents Build relationships with local businesses to create partnerships for our residents Create an atmosphere that makes a ‘wow’ impression on the residents Have close collaborations with your colleagues from the different departments to provide a personalised and seamless stay for all our residents Perform related tasks as assigned Job Requirements You have: At least 3 years of relevant work experience preferably in the hospitality industry Attained at least a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification Service-oriented, attentive to details and observant Fluent in verbal and written English Passion in learning a variety of tasks, having meaningful conversations with others and creating memorable events. Willingness to perform shifts Benefits Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes Closing Statement: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.