Asia Enterprise Infrastructure Support - AVP (Hybrid)

Job description

Scope of Function: Support and partner with the various Clusters Technology and TI Enterprise Services on Service Quality, Strategic and Transformation activities and Safety and Soundness initiatives and remediation programs. Principle Responsibilities Perform qualification of initiatives which includes strategic initiatives, safety and soundness, cost and process optimization and translate them into project requirement. Support Business and Tech Strategy and communicate such requirement to critical deliverables are met. Ensure the effectiveness of the ongoing interlock with Tech to partner them to drive major activities which includes: Support and ensure the execution of Sector’s major projects. Support and ensure execute Strategic and Tactical initiatives. Engage in financial discussions including budget planning, forecasting and infrastructure planning for new projects which includes estimation on green and recoveries which span across TI Services. Drive stability and resiliency by partnering with the TI, Production management and application development to ensure that CTI services meet the defined SLA’s and the right level of infrastructure monitoring. Ensure the effectiveness of Service Management functions which includes Major CTI change interlocks, monitoring, performance, and capacity management. Partner with CTI teams and tech teams to drive Safety and Soundness which includes EOVS remediation, GEMS and VTM Qualifications, Skills and Experience: > 15 years of working experience in technology industry Min 5 years of experience in supporting relevant products. Experience in driving Strategic initiatives. 7+ years of experience in Client Service Management Advanced skill level MS Excel, MS Access, MS PowerPoint, and other Data Analysis tools. Strong Presentation skills in MS PowerPoint Exposure to technology industry Experience in Technology, Finance and Business Management Broad knowledge of other functional and technical areas Strong interpersonal Skills and managing senior stakeholders both internal and external Experience of working with multi-disciplinary teams ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Infrastructure ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting