Asset Manager

Job description

The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America. Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America. As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance. With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices. Candor. Boldness. Safety. Teamwork. Job Description Summary Basic Purpose The Asset Manager serves as a trusted advisor and high-velocity operator for our Managed Services clients within the TEAM (Total Elevator Asset Management) and ECM programs. This role is responsible for delivering proactive engagement, responsive communication, and data-driven oversight to ensure clients receive full value from their maintenance agreements and ATIS’s independent advocacy. You will be the primary point of contact for several major client portfolios, ensuring all maintenance management processes are executed with pace, accuracy, and professional judgment. Success in this role requires urgency, ownership, and the ability to manage complex operational workflows while providing clients with clarity, confidence, and actionable insight. Scope As an Asset Manager, you are responsible for ensuring every step of our internal and client-facing processes is executed cleanly and on time. This includes onboarding new clients, obtaining key KPI and performance data, reviewing maintenance invoices and repair proposals, validating compliance against contract terms, and ensuring all information is accurately entered into our asset performance tools and client portals. You must be deeply familiar with contract scope, maintenance agreements, and performance standards to provide unbiased, accurate, and value-added recommendations to our customers. Reporting and Working Relationships This position reports to the Manager of Managed Services. The Asset Manager works closely with the Account Managers, Certificate Management Specialists, and consultants. Primary Responsibilities (100%) 65%...Client Communication • Acts as primary point of contact for assigned Managed Services/TEAM clients. • Assists clients with questions, concerns, and compliance issues with urgency and professionalism. • Prepares and delivers monthly/quarterly performance reports. • Schedules and leads regular client meetings. • Coordinates with maintenance providers to obtain invoices, performance data, and supporting documentation. • Uploads invoices, performance metrics, and asset data into ATIS systems and client portals. • Reviews maintenance invoices and repair proposals to ensure compliance with contract terms and billable items. • Tracks open issues, drives accountability, and ensures timely resolution across all stakeholders. 35%...Internal ATIS Communication • Partners with consulting teams on technical evaluations, escalations, and recommendation development. • Collaborates with IT/Data teams to improve automation, workflows, and data integrity in TEAM, NetSuite, and related platforms. • Supports Certificate Management and other Managed Services functions to deliver a seamless client experience. • Promotes cross-department teamwork to ensure the mutual success of our clients and internal teams. • Delegates specialized external communications to the appropriate internal resources. Work Environment/Physical Demands This position operates in a remote or professional office environment. Travel Minimal travel required. This may include visits to regional offices, Company-required functions, and visiting potential acquisitions as necessary. Qualifications • Strong organizational, analytical, and problem-solving skills. • Ability to manage multiple priorities with pace and accuracy. • Exceptional customer service and interpersonal communication skills. • High judgment with the ability to make timely, sound decisions. • Strong writing and verbal communication abilities. • Ability to thrive in a dynamic environment with evolving priorities. • Proficiency in Microsoft Office (Outlook, Word, Excel). • Commitment to high standards, reliability, and professional excellence. • Experience with NetSuite, ServiceMax, or similar service/ERP systems (training provided). • Prior experience in the elevator, facilities, asset management, or property management industry. Competencies • Customer Service • Ownership and Responsibility • Attention to Detail • Time Management • Strong Communication Skills • Reliability and Professionalism • Active Listening • Problem Solving • Adaptability • Punctuality DISCLAIMER:This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. ATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. 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