Asset Protection Service Representative - Serramonte Center

Job description

About the Role As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired. What You'll Do • Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment. • Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns. • Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners. • Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed. • Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy. • Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately. • Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts. • Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same. Who You Are • Strong observational skills and attention to detail in a fast-paced retail environment. • Ability to remain calm, professional, and customer-focused in high-pressure situations. • Excellent interpersonal and communication skills; able to engage with customers and team members respectfully. • Willingness to learn and consistently apply safety and security protocols. • Flexible and adaptable to changing priorities and store needs. • Passionate about creating a safe, inclusive, and welcoming environment for all.