Asset Protection Supervisor

Job description

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.* *Eligibility requirements vary by position. Job Summary Responsible for safety, asset protection, and inventory control. Leads and executes inventory counts, supervises, and directs the work of Team Members in the asset protection and inventory control departments. Creates and maintains a safe club environment through the execution of theft deterrence strategies, member engagement and delivery of our safety standards. Manages physical and systemic processes, reverse logistics processes, and ensures inventory controls and count accuracy in the club. Monitors and executes all company asset protection programs. Leadership: Know their business/business acumen, including current and prior shrink results. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data. Lead through change. Model leadership competencies build credibility and act as a champion for business growth. Communicate effectively. Provide the information teams require to be successful. Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement. Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Team Members: Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance. Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate. Ensure a safe and positive environment and experience for the team members. Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent. Members: Guarantee service excellence through all points of contact. Set service standard expectations for all team members. Provide team support and empowerment to resolve every member concern. Ensure a safe and positive environment and experience for the members. Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Lead teams to deliver GOLD club standards daily. Define and model GOLD- Grand opening look daily All items stocked and promotional plans executed Maintain visible accurate signage Clean and organized, inside and out Perishable areas stocked and rotated with cold chain maintained Know Your Business: Acquire a deep knowledge of key metrics and reporting for total club and department performance Drive performance and profitability by using reporting to identify trends and areas of opportunity Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics Communicate a simple message to your team on the connection between consistent operational performance and achieving club financial targets Primary Tasks, Responsibilities, and Key Accountabilities Performs safety inspections. Instructs on accident prevention techniques and assists in accident investigations. Handles worker’s compensation and general liability rates. Develops/teaches company asset prevention programs and initiatives. Leads, executes, and investigates results from inventory count program. Performs inventory counts. Manages, inventory control functions. Oversees count teams, programs. Implements best practices and programs focused on operational shrink deterrence. Oversees Inventory Control Driver and assigned responsibilities. Oversees RTV process and ensures the accuracy of damage and return to vendor and transfers. Validates that all merchandise leaving the back doors has been processed per company guidelines. Develops effective and productive teams in the asset protection and /inventory control departments through selection, training, managing, assessment, evaluating performance, coaching, motivating and performance management when necessary. Executes Asset Protection Routines as outlined in the Asset Protection Supervisor Calendar. Complete weekly review of the club shrink report, monthly annotation on the shrink (over $500) report and investigate/resolve variances accordingly. Planning and execution of cycle inventory preparation process. Execute merchandise protection standards focused on current club theft trends. Partner with RAPM and investigate internal and external theft, fraud, and organized retail crime cases. Communicates results of investigations and provide updates to leadership based upon facts of each case. Conduct weekly CCTV review per the Asset Protection calendar. Complete weekly data entry of inventory recoveries per the Asset Protection calendar. Complete monthly review of the club shrink report. Investigates variances accordingly and annotates findings. Planning and execution of cycle inventory preparation process. Manage, review, and resolve losses identified through exception-based reporting and cash variances. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is an essential function of this job. Qualifications High school diploma, college degree, and/or big box wholesale, retail, grocery and/or management experience is preferred. Prior, asset protection, safety, and/or inventory control experience preferred. Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results. Forklift experience preferred. Open shift availability required. At least 18 years of age. Job Conditions Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping. Occasionally requires lifting objects up to 50 pounds. May require lifting and moving heavy and/or awkward objects more than 50 pounds with assistance. Located in a comfortable indoor environment with frequent exposure to temperature extremes from freezers, ovens, and/or coolers. There may be frequent exposure to cleaning agents and hazardous material. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $20.00. We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.