Asset Servicing Hub - Outreach Lead

WHAT MAKES US, US Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading! WHY THIS ROLE IS IMPORTANT TO US SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Outreach Lead. This is a truly global role, based in our Warsaw office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us! WHAT YOU WILL BE RESPONSIBLE FOR Assumes overall outreach Project Manager responsibility​ Runs operational calls with the client, as well as all workshops with the client​ Serves as the primary contact for client communication and handles broader client requests Streamlines and supervises communication with all parties​ Manages / decides over all outreach escalations with the client and internally​ Maintain of working outreach flowchart and descriptions​ Defines and creates outreach specific reporting and risk analysis on an ongoing basis​ Collaborates with the outcome PM​ Owns the outreach tracker and controls the contributions to the product development build / backlog file​ Owns all communication templates and guidelines WHAT WE VALUE Most importantly, you can see yourself contributing and thriving in the position described above. How you gained the skills needed for doing that is less important. We expect you to be good at several of the following and be able to - and interested in - learning the rest. Experience in business communication with a clearing broker, a custodian and an asset manager​ Has experience with post trade processes until fund accounting starts​ Understands what order executions, settlements and reconciliations are​ Experience in onboarding within Asset Management / Asset Servicing industry BENEFITS Flexible working hours and hybrid model - 2 days in the office, 3 days remote Modern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations Base salary with annual bonus structure Holiday allowance upon a 2-week vacation Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy) Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available) MyBenefit Cafeteria with a monthly budget provided by SimCorp, which can be used to finance a Multisport card (with a 25% employee contribution) or choose other lifestyle options Unum group life insurance (employee-paid upgrade available) Medicover travel insurance for private trips and global business travel insurance Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year) Copyrights program for certain roles Possibility to develop your career in an international environment Professional training and courses provided by SimCorp Polish language classes for foreign employees; German and English classes based on business needs Integration events, volunteering initiatives and employee-led clubs Compensation ranges are being disclosed at the initial stage of candidate engagement. Visit our career pages to learn more about working at SimCorp: NEXT STEPS Please send us your application in English via our career site. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process. For any questions you are welcome to contact Małgorzata Kobierska, Senior Talent Acquisition Partner, at " " . If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated. WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 4,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients. #LI-Hybrid