About CoralCoral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.The RoleAs an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed).Compensation & BenefitsSalary: up to $75,000/yr (exempt/salaried)Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).Mileage reimbursement for community travelHealth, dental, and vision insurance401(k) retirement plan with employer matchPaid time off, life insurance, and referral bonus programLocationHybrid – primarily remote with travel to Independence, OH 44131, plus frequent local travel to Cleveland-area communities in assigned portfolio as necessary is required. Must live within 45 minutes of Cleveland.What You'll DoServe as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgencyCustomer service – responsive communication with client, residents, vendors, and team membersSupport the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visitsAssist with budget preparation, banking tasks, and financial reportingHelp obtain vendor proposals and manage service contractsEnforce community rules and regulations consistently and professionallyAttend occasional weekday evening board meetings; respond to after-hours emergencies as neededMaintain organized records, task lists, and follow-through on all open itemsRequirements3–5 years of external-facing, high-volume customer service experienceExperience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)Proficiency in Microsoft Outlook, Excel, and WordValid driver's license and reliable transportationDedicated home workspace with high-speed internetAbility to travel within the Cleveland metro area several times per weekMust reside within 45 minutes of Cleveland, OHMust pass a criminal background and credit history check before hireNice to HaveProperty management experienceExperience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)Familiarity with HOA governing documents, CC's, or community association regulations
About Coral
Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.
The Role
As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed).
Compensation & Benefits
- Salary: up to $75,000/yr (exempt/salaried)
- Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
- Mileage reimbursement for community travel
- Health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off, life insurance, and referral bonus program
Location
Hybrid – primarily remote with travel to Independence, OH 44131, plus frequent local travel to Cleveland-area communities in assigned portfolio as necessary is required. Must live within 45 minutes of Cleveland.
What You'll Do
- Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
- Customer service – responsive communication with client, residents, vendors, and team members
- Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
- Assist with budget preparation, banking tasks, and financial reporting
- Help obtain vendor proposals and manage service contracts
- Enforce community rules and regulations consistently and professionally
- Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
- Maintain organized records, task lists, and follow-through on all open items
Requirements
- 3–5 years of external-facing, high-volume customer service experience
- Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
- Proficiency in Microsoft Outlook, Excel, and Word
- Valid driver's license and reliable transportation
- Dedicated home workspace with high-speed internet
- Ability to travel within the Cleveland metro area several times per week
- Must reside within 45 minutes of Cleveland, OH
- Must pass a criminal background and credit history check before hire
Nice to Have
- Property management experience
- Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
- Familiarity with HOA governing documents, CC's, or community association regulations
HOATalent was founded in 2023 to serve one industry well: property management.We partner with property management companies to hire experienced professionals, and we build long-term relationships with the people who power those teams. Our focus is simple: strong fit, clear communication, and decisions that make sense beyond the offer letter.This is a demanding, nuanced industry. We respect that. Our process is structured and efficient, but never transactional. We move quickly, communicate directly, and prioritize long-term alignment over short-term placements.
HOATalent was founded in 2023 to serve one industry well: property management.
We partner with property management companies to hire experienced professionals, and we build long-term relationships with the people who power those teams. Our focus is simple: strong fit, clear communication, and decisions that make sense beyond the offer letter.
This is a demanding, nuanced industry. We respect that. Our process is structured and efficient, but never transactional. We move quickly, communicate directly, and prioritize long-term alignment over short-term placements.
