Assistant Box Office Manager

Job description

Position: Assistant Box Office Manager Facility: Pensacola Saenger Theatre Department: Box Office Reports To: Ticketing Manager FLSA Status: Full-Time, Salary, Exempt LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! POSITION SUMMARY: The Assistant Box Office Manager supports the daily operation of the box office through supervision of staff for selling tickets on a computerized ticketing system, reconciling ticket sales with daily reports, handling and processing ticket requests and coordinating manifest and event info with Ticketmaster. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Opens and closes the box office independently • Prints daily audits for Saenger Theatre events; input data on spreadsheets; prints daily sales reports, prints end of day reports • Oversees all ticketing accounting regarding daily receipts, deposits, etc. • Assists in working with event promoter and appropriate personnel to establish ticket pricing and seating configuration • Assists in coordinating the house scaling for all ticket events • Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations • Monitors daily ticket sales for all upcoming events and communicate information to the Management Team and promoter representative • Updates and coordinates all event information for ticket sellers • Sells tickets to patrons on daily and event basis on computerized Ticketmaster system • Handles ticket requests and processes accessible seating request • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to accessible seating requests for service and assistance, able to work independently and handle most box office questions without assistance • Perform other duties as assigned SUPERVISORY RESPONSIBILITIES: • Supervises and schedules Box Office part-time staff for daily and/or event operations • Assists with the overall direction, coordination, and evaluation of the Box Office daily operations • Demonstrate supervisory responsibilities following Legends Global policies and applicable laws • Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems • Assume Ticketing Manager duties in the absence of the Ticketing Manager QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Demonstrated knowledge of ticket selling, box office operations, and credit card processing • Knowledge of supervisory principles and practices with the ability to coordinate and schedule staff • Knowledge of problem-solving techniques, organizational ability and demonstrated public relations skills • Good communications skills • Ability to input data into a computer to record sales transactions • Work effectively under pressure and/or stringent schedule to produce accurate results and meet deadlines • Able to assess situations using decision-making authority both independently and as a member of a team • Required to be subject to a credit check and a background screening EDUCATION AND/OR EXPERIENCE: • High school diploma or GED required with significant related experience • Bachelor’s degree in Business and/or equivalent preferred • Customer service experience required • Experience in management, supervision and box office operations in a theater, performing arts or live event environment preferred COMPUTER SKILLS: To perform this job successfully, an individual should demonstrate skill in Windows, MS Office, Adobe, and Data Entry. Other software and computerized ticketing systems experience preferred. CERTIFICATES, LICENSES, REGISTRATIONS: N/A COMPENSATION: Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS: Location: Onsite at Pensacola Saenger Theatre, Pensacola, FL PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to walk/stand extensively, kneel, climb to high walkways, balance, and maneuver throughout the various areas and surfaces of the venue • Must be able to lift and/or move up to 25 pounds or occasionally more with assistance • Must be able to use close vision • Must be able to hear and speak to use a two-way radio • Work inside and outside the building is required and may have some exposure to adverse conditions • Work flexible hours, including nights, overnights, weekends, and holidays NOTE: The responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.