Assistant Client Manager - Commercial

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Assistant Client Manager – Commercial based in the United States.** As an Assistant Client Manager, you will support client relationships and oversee the coordination, quality, and delivery of commercial design and construction documentation projects. Working closely with Client Managers, project coordinators, architects, engineers, designers, and technicians, you will help ensure projects meet client expectations and established quality standards. You will serve as a key link between clients, internal teams, consultants, vendors, and contractors to facilitate clear communication and efficient execution. From managing project documentation to coordinating milestones and reviewing technical deliverables, you will contribute to successful project outcomes. This role combines technical design expertise, project coordination, and client relationship management in a collaborative, multidisciplinary environment. ### Accountabilities: You will partner with Client Managers and project teams to coordinate project activities, maintain quality standards, and ensure that client requirements are consistently translated into accurate, well-organized deliverables. - **Client Relations:** Support Client Managers with external communications, including email management, client requests, and ongoing project needs. Build positive, trust-based relationships with clients and their representatives. - **Quality Control:** Conduct project quality reviews and take ownership of the accuracy and quality of client master drawing sets. Ensure construction details and technical documentation comply with established quality assurance and quality control policies. - **Client Standards:** Maintain, document, and communicate client-specific standards, design expectations, and project requirements to product and production teams. - **Project Documentation:** Prepare project briefs, establish project folders, maintain required documentation, and coordinate electronic files among clients, consultants, and internal teams. Translate client feedback and requests into clear redline drawing sets when needed. - **Project Coordination:** Communicate regularly with Project Coordinators regarding project status, outstanding tasks, deadlines, and milestones. Help resolve questions from team members and expedite project requests. - **Project Management Support:** Assist Client Managers with day-to-day project activities by assigning tasks to available resources or completing them directly. Support the timely delivery of project milestones and follow up with vendors on outstanding documentation. - **Design and Technical Coordination:** Help ensure design intent is consistently implemented across project documents. Establish strategies for document production and identify the drawing sheets required at each stage of the project. - **Budget and Scope Support:** Assist in defining and validating project scope, fees, budgets, and services. Contribute to the preparation and execution of consultant contracts. - **Vendor and Contractor Coordination:** Communicate with vendors, contractors, and consultants to ensure relevant information is incorporated into project documentation and properly coordinated across disciplines. - **Leadership and Team Collaboration:** Foster collaborative working relationships, mentor project teams on client standards and project delivery methods, and provide complete, timely communication between clients and internal stakeholders. - **Continuous Quality Improvement:** Apply quality assurance and quality control processes consistently while supporting the effective execution of design and construction documentation. **Requirements:** You are an experienced construction or design professional with strong technical knowledge, organizational capabilities, and the ability to coordinate complex projects while maintaining high standards of client service and documentation quality. - **Professional Experience:** At least 8 years of progressively responsible experience in the construction industry, with demonstrated organizational and project coordination skills. - **Education:** A bachelor's degree in architecture, interior design, engineering, or a related discipline is preferred. - **Design and Construction Knowledge:** Strong understanding of design principles, design trends, construction methodologies, material applications, manufacturer and supplier suitability, and architectural building systems. - **Technical Documentation:** Knowledge of building codes and the ability to research, interpret, and incorporate applicable requirements into technical drawings and documentation. - **Quality Assurance:** Familiarity with quality assurance and quality control policies, procedures, and processes for design and construction documentation. - **CAD and Design Tools:** Advanced CAD drafting skills, with proficiency in Revit preferred. Strong design, visual communication, and graphic presentation capabilities. - **Microsoft Office:** Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. - **Project Coordination:** Ability to manage multiple priorities, coordinate project documentation, support project leaders, and ensure timely completion of deliverables. - **Client and Stakeholder Communication:** Excellent written and verbal communication skills, including the ability to present information clearly, coordinate across disciplines, and communicate effectively with clients, consultants, vendors, and contractors. - **Leadership and Collaboration:** Ability to mentor project teams, work effectively with other project leaders, foster collaborative relationships, and translate client expectations into actionable project requirements. - **Time Management:** Strong organizational skills, attention to detail, and the ability to meet deadlines in a dynamic project environment. - **Employment Type:** Full-time, regular position. **Benefits:** - Full-time employment in a professional, multidisciplinary project environment. - Opportunities to contribute to commercial design and construction projects from planning through documentation and delivery. - Collaboration with experienced professionals across architecture, engineering, design, and project management. - Opportunities to develop client management, technical coordination, quality assurance, and project leadership skills.