Assistant Clinic Manager - Tallaght

Job description

Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 420 centres across 14 countries, providing high-quality medical services to nearly 15 million patients every year. We specialise in advanced diagnostic imaging, community based poly-clinics and specialist healthcare services. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve. Affidea UK & Ireland In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations. As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in London and hospital in Belfast offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region We are seeking an experienced and ambitious Assistant Clinic Manager to join our team in Tallaght. Reporting directly to the Clinic Manager, providing leadership across both operational and administrative functions while supporting the strategic and day-to-day management of the site. The successful candidate will play a key role in driving operational excellence, enhancing patient experience, leading multidisciplinary teams, and ensuring the clinic consistently delivers high-quality, efficient, and compliant healthcare services. Key Responsibilities Operational Leadership Support the Clinic Manager in the overall management and performance of the clinic. Act as deputy to the Clinic Manager, assuming responsibility for clinic operations in their absence. Lead and coordinate the daily activities of administrative, reception, and support teams to ensure efficient service delivery. Drive continuous improvement initiatives to enhance patient experience, operational efficiency, and service quality. Monitor clinic performance against key operational and service KPIs. Ensure patient scheduling and capacity are effectively managed to maximise clinic utilisation and minimise wait times. Collaborate closely with clinical leadership to ensure appropriate staffing levels and effective resource allocation. Support the implementation of new services, projects, and business initiatives. People Management & Leadership Lead, mentor, and develop administrative and support teams, promoting a positive and high-performance culture. Conduct regular performance reviews, objective setting, coaching, and development planning. Support recruitment, onboarding, succession planning, and retention initiatives. Manage staff rosters, annual leave, absence management, and workforce planning. Foster strong communication and collaboration between clinical and non-clinical teams. Patient Experience & Service Delivery Ensure the delivery of an exceptional patient-centred experience across all touchpoints. Oversee the management of patient feedback, complaints, compliments, and service recovery actions. Monitor service standards and implement improvements based on patient and stakeholder feedback. Support the development of customer service excellence across all clinic functions. Quality, Governance & Compliance Ensure compliance with all Affidea policies, procedures, and regulatory requirements. Promote and maintain JCI and other relevant quality accreditation standards. Monitor Health & Safety compliance and ensure a safe environment for patients, visitors, and staff. Support audits, inspections, incident investigations, and corrective action plans. Qualifications & Experience Third-level qualification in Healthcare Management, Business Management, Operations Management, or a related discipline. Minimum 3-5 years' experience in a healthcare, clinical, hospitality, or service-led management environment. Demonstrated experience leading high-performing teams in a fast-paced operational setting. Strong people management, coaching, and leadership skills. Excellent organisational, communication, and problem-solving abilities. Strong administrative and IT skills, including Microsoft Office applications. Application Process: By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to Affidea as part of the application process may be retained by us for up to 12 months from the date of your application. After this time, it will be deleted. If you do not wish your details to be stored on our recruitment database, please email Affidea recruitment stating this and we will ensure that such information is not stored other than for the purposes of this application. Please refer to our Recruitment Privacy Notice for more information or to Affidea’ s Data Privacy Notice for Recruitment