Assistant Community Manager (DTC)

Job description

**ABOUT REDPEAK** **RedPeak - Energize Communities. Bring People Together**. RedPeak is a full-service apartment owner, operator and developer with 24 years of expertise and focus on the Denver’s market. We loved Colorado then and we love Colorado now. We know where old charm lives amid breathtaking expansion, and our communities offer a rare opportunity to balance the best of both worlds. As for our team, we’re agile overachievers that energize every community with swift service and style. Most importantly, we know that residents should be treated like neighbors, not numbers, and define success by how we’re able to bring people together. We're proud of our diverse and inclusive culture that fuels innovation, strengthens our team, and mirrors the vibrant communities we serve. With meaningful training, career growth pathways, and a strong support system, we're here to help you thrive while making a real impact on residents' lives. **POSITION SUMMARY** As an **Assistant Manager**, you’ll put your customer service and property management experience to work in assisting your Community Manager in all community operations with an emphasis on accounts payable. You’ll have direct contact with our customers and will serve a key role in leasing apartments and maintaining and enhancing our customer service platform. Our **Assistant Managers** are critical members of our team. They’re responsible for providing great customer service - the cornerstone of the RedPeak experience – and keeping the community running smoothly. **WHAT YOU’ll DO** Actively support fellow team members and CM through ongoing mentoring, learning opportunities, and effective communication. As second in command, take a leadership role with resident relations and fellow team members through knowledgeable, confident support. - Leads team and supervises vendors to ensure all residents receive professional service in every area property operations. - Work with leasing staff to ensure leasing/marketing goals are being met Increase/maintain occupancy by aiding in leasing functions. - Positively impact RedPeak’s reputation through effective Emotional Intelligence and communication skills. - Provide exceptional customer service and create thoughtful customer and team member experiences. Demonstrate and uphold RedPeak service expectations, ensuring minimal resident turnover. - Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins. - Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. - Ensure adherence to RedPeak standards by monitoring curb appeal, timely and effective lead management response, and audits to guarantee compliance. - Ensures the properties under management are maintained to the highest standards vs. comparable properties in the market. - Assist Community Manager in day-to-day community operations, ensuring that all RedPeak policies and procedures are being followed; ensures all team members are current on training. - Maintain positive relations with all community vendors; provide vendors with applicable service expectations and obtain and approve bids for vendor-aided community projects ensuring coverage of necessary scope of work. - Manage daily accounting practices to ensure accurate billing, cash flow management, delinquency management, and month-end reporting processes. - Monthly management and payment of community invoices; approving and coding invoices for payment. - Monthly posting of rent charges including utility charges if applicable; rent collection and delinquency management; managing write-offs and collection accounts. - Maintain a stabilized fiscal operation; including all aspects of overall community budget and finances and achieve objectives for property financial performance. - Completes all property financials, reporting, and analysis according to schedule and owner/investor requirements. - Coordinate with the Concierge Team to ensure all non-recurring resident service charges are entered. - Review and report any variances from annual budget to Community Manager. **WHAT WE’RE LOOKING FOR** - Demonstrated leadership and strategic thinking skills - Warm, friendly and service-oriented attitude - Pride in work and community - High degree of flexibility and tolerance for change - Ability to train, develop, lead and mentor - Superior written and verbal communications skills - Organized and detail-oriented - Reliable transportation and valid driver's license - High School Diploma or equivalent - Bachelor’s Degree - 3+ years of property management experience, including on-site experience - Experience in supervisory roles with 200+ unit communities. - Experience in writing and maintaining budgets - Proficient in Yardi Voyager property management software - General office, bookkeeping and sales skills - Computer literate, including Microsoft Office - Proficiency with email and Internet platforms **Position Details** - **Schedule: Monday - Friday:** 9:00am-6:00pm - **Pay:** $25-$28/hour, plus bonuses - **Multi-Site: 469 Apartments, 3 Buildings** - **Office Located at**: 8899 E Prentice Ave, Greenwood Village, CO 80111 **Perks and Benefits**