Assistant Concierge Officer / Concierge Officer, Property Services (Residential)

Job description

​ Job Purpose • Manage the daily one-stop premium concierge and clubhouse service to residents. • Organize and administer various recreational programs and activities for residents. Key Responsibilities • Manage enquiries and complaints from residents as per the company's key performance indicators. • Escalating complex or unresolved issues to management promptly. • Taking ownership of residents’ issues and following problems through to resolution. • Ensuring customers’ satisfaction and making suggestions for customer services enhancement. • Prepare regular reports and provide administrative support to daily operations. • Build and continuously strengthen good relationships with all stakeholders and residents. • Work closely with the Management Office and other internal parties to ensure smooth execution of daily concierge and clubhouse operations, and company activities. • Perform other duties assigned by management as required. Skills, Qualifications and Experience Requirements • Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management • Fluent in both written & spoken English and Chinese (Cantonese & Putonghua) • Self-motivated, service-oriented and good interpersonal skills • Candidates with less experience will be considered as Assistant Concierge Officer, Property Services