Assistant Director, Housekeeping

Job description

We invite you to join the world of luxury hospitality at Fairmont Assistant Director, Housekeeping. The Assistant Director, Housekeeping reports to the Executive Housekeeper and supports the overall operation of the Housekeeping and Laundry Departments at Fairmont Southampton. This role plays a key part in maintaining the impeccable cleanliness, maintenance, and presentation of all guest rooms, suites, public spaces, corridors, and back-of-house areas. The Assistant Housekeeper contributes to delivering a consistently luxurious guest experience by supporting team leadership, service excellence, productivity, safety, and operational efficiency. Key Responsibilities Housekeeping Operations & Service Excellence Assist in overseeing the daily cleaning and maintenance of guest rooms, public areas, corridors, offices, back-of-house spaces, and laundry operations (in-house laundry facility and any contracted laundry services). Help ensure all areas and laundry processes consistently meet or exceed Fairmont luxury brand standards. Support the implementation and enforcement of cleaning and laundry procedures, hygiene protocols, and quality control measures. Conduct regular inspections of rooms, public areas, and laundry facilities to maintain standards of excellence. Leadership, Team Management & Training Support the leadership, mentoring, and training of the housekeeping team, including supervisors, room attendants, public area attendants, and laundry staff. Assist with workforce planning, scheduling, onboarding, and performance management for housekeeping and laundry teams. Help foster a positive, inclusive, and professional work environment focused on teamwork and accountability. Support the delivery of ongoing training initiatives to strengthen skills, service consistency, safety awareness, and proper handling of linens and laundry equipment. Financial & Resource Management Assist with departmental budget tracking, labor planning, cost control, and purchasing of supplies for housekeeping and laundry operations. Help maintain accurate inventory of linens, amenities, cleaning supplies, and laundry consumables; support tracking of linen lifecycle and replacement needs. Contribute to optimizing operational efficiency of housekeeping and laundry processes while ensuring adherence to Accor quality standards. Identify and suggest opportunities for cost savings, sustainability improvements, and efficiencies in linen usage and laundry practices. Guest Experience & Service Recovery Respond promptly and professionally to guest concerns, supporting effective service recovery and guest satisfaction. Ensure guest rooms, public spaces, and laundry-related guest requests (e.g., same-day pressing, specialty laundering) are fully prepared to support exceptional guest experiences. Collaborate closely with Front Office, Engineering, and Guest Services to support seamless operations and timely delivery of laundry services. Standards Compliance, Safety & Sustainability Support compliance with all local health and safety regulations, Accor brand policies, and industry standards for laundry operations (chemical handling, machinery safety, and infection control). Champion environmental sustainability initiatives, including waste reduction, chemical management, water and energy efficiency in laundry processes. Assist in maintaining laundry equipment, tools, and systems to ensure proper functionality, safety, and adherence to preventative maintenance schedules. Cross-Department Collaboration & Continuous Improvement Represent housekeeping and laundry operations at operational meetings as required and contribute ideas for continuous improvement. Partner with department heads and the Rooms Division leadership team to enhance the guest journey, including supporting efficient turnaround times for linen and laundry services. Stay current with industry trends, luxury service innovations, and best practices in housekeeping and laundry operations. Experience 3+ years of progressive housekeeping experience, preferably within a luxury hotel or resort Proven ability to support and supervise teams in a high-volume operation Education Diploma or certification in Hospitality Management or a related field preferred Additional training in housekeeping operations or hotel management is an asset Competencies, Knowledge & Skills Strong knowledge of housekeeping operations, hygiene standards, equipment, and cleaning technologies Solid leadership support, coaching, and organizational skills Excellent communication and interpersonal abilities Good financial awareness with experience supporting budgets and inventories Ability to remain calm, composed, and solution-focused under pressure Personal Attributes, Culture & Values Warm, approachable, and guest-focused High attention to detail and commitment to excellence Collaborative, inclusive, and team-oriented Adaptable and able to thrive in a fast-paced environment Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected Create an environment where colleagues are empowered, supported and recognized Drive top performance to achieve exceptional results Circumstances Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. What’s in it for you? As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy: Opportunities for growth and development , mentorship, and international mobility Health insurance, retirement savings plans , and comprehensive wellness programs Worldwide travel discounts and preferred rates across the Accor portfolio A supportive, inclusive culture grounded in respect, teamwork, and professional development Start your journey with us today and explore the possibilities! #BeLimitless Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence : We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Your team and working environment: Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service. Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. About Fairmont Southampton Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality. Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.