Assistant Director of Front Office

Job description

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! As one of the most distinctive hotels in New Orleans Warehouse District, The Barnett pulses with New Orleans energy, only blocks away from Caesar’s New Orleans and the Caesar’s Superdome. Designed to blend luxury with comfort, immaculate guest rooms cultivate a sense of ease. Each boasts vintage-inspired decor, plush bedding, and standout amenities that cater to every need. The Barnett provides a sophisticated, stylish retreat that embodies the spirit of its surroundings, ensuring an unforgettable experience for every guest. The Assistant Director of Front Office is a hands-on leader primarily based at the Front Desk, actively driving daily operations and guest experience. This role ensures seamless desk flow, supports the team in real time, and upholds service standards through visible leadership and accountability. MINIMUM REQUIREMENTS Education High school diploma or equivalent required. Associate or bachelor’s degree preferred. Experience 1–2 years of supervisory experience in hospitality or front office preferred. Previous hotel experience required. Previous Hyatt experience preferred. Skills and Knowledge Strong leadership and team-building abilities. Excellent customer service and communication skills. Strong organizational and multitasking capabilities. Ability to problem-solve and make sound decisions independently. Proficiency with Property Management Systems (PMS) and Microsoft Office, preferably Opera Cloud. JOB DUTIES Execute and oversee daily Front Office operations on the floor, ensuring a smooth and efficient guest experience. Act as Manager on Duty (MOD) during peak periods, providing leadership presence and decision-making support. Directly manage and support Guest Service Supervisors, ensuring alignment with operational goals and service standards. Oversee training, coaching, and accountability for front office team members to drive performance and consistency. Manage desk flow and staffing in real time, proactively addressing operational challenges and guest needs. Resolve guest concerns promptly and professionally, escalating when appropriate. Assist with scheduling, performance management, and ongoing development of the front office team. Ensure adherence to company policies, service standards, and safety/security procedures. #HRIElevate1 HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.