Assistant Director Of Rooms

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean. Assistant Director of Rooms – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco About Four Seasons Hotels and Resorts: Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing . At Four Seasons, we are powered by people and our culture enables everything we do. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco: This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean . The Role of Assistant Director of Rooms : We currently have an opportunity for an Assistant Director of Rooms , to join our Four Seasons Hotel Rabat Kasr Al Bahr team in Morocco ! Reporting into our Hotel M anager , the Assistant Director of Rooms is responsible for overseeing and directing the daily operations of the Front Desk, Guest Services, Concierge, Guest Experience, and Housekeeping departments. In the absence of the Division Head, you will act as the senior leader for all Rooms Division operations, ensuring exceptional service delivery and operational excellence. This role requires a passionate and dynamic leader who is committed to developing talent, driving performance, and delivering world-class guest experiences. Leadership & Team Development Lead, inspire, and develop the Rooms Division team to deliver exceptional guest experiences. Foster a positive and engaging workplace culture that encourages collaboration, growth, and continuous learning. Coach and mentor team members, supporting their professional development and career progression. Champion Four Seasons values, standards, and service culture. Operations Excellence Ensure the highest levels of service quality across Front Desk, Concierge, Guest Services, Guest Experience, and Housekeeping. Drive operational excellence while identifying opportunities to enhance guest satisfaction and operational efficiency. Collaborate with cross-functional teams to deliver seamless and personalized guest experiences. Lead quality initiatives and strategies to achieve monthly service and performance targets. Financial & Business Performance Monitor departmental performance and identify opportunities to maximize revenue and operational results. Manage departmental financial performance by controlling costs and productivity while maintaining exceptional service standards. Support strategic planning and operational decision-making to improve overall business outcomes. Compliance, Safety & Standards Ensure compliance with Four Seasons policies, procedures, and standards of conduct. Comply with all local legislation and regulatory requirements. Maintain a safe working environment in accordance with Health & Safety regulations and company guidelines. Ensure accidents, incidents, and maintenance issues are reported and addressed according to hotel procedures. Provide executive weekend duty coverage in coordination with the Director of Food & Beverage. Guest Experience Deliver friendly, professional, and personalized service that consistently exceeds guest expectations. Promote a culture of excellence where every guest interaction reflects the Four Seasons commitment to luxury hospitality. Build strong relationships across departments by living and promoting the Golden Rule. Our Ideal Assistant Director of Rooms candidate will have: The ideal candidate is a passionate hospitality professional who thrives in a fast-paced luxury environment and inspires others to perform at their best. Proven leadership experience within Rooms Division operations in a luxury hospitality environment. Strong interpersonal and relationship-building skills with the ability to influence, motivate, and engage stakeholders. Guest-focused with an unwavering commitment to service excellence. Excellent communication and presentation skills. Strong business, commercial, and financial acumen. Detail-oriented, proactive, and solutions-driven. Passionate about talent development and fostering a culture of continuous improvement. Ability to lead multiple teams while maintaining high standards of quality and efficiency . Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life-long career with global potential and a real sense of pride in work well done . We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us . As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice.”