Assistant Director of Rooms

Job description

The Peninsula Tokyo, perfectly situated at the heart of the city located near Ginza, the Marunouchi financial district and the Imperial Palace. We are proud of our 500 colleagues, a diverse blend of over 30 different nationalities and cultures who come together in a supportive and inclusive workplace. Our focus on employee well-being , career growth , financial rewards , and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits .​ Opportunity to lead the Rooms Division and represent the Director of Rooms during the DOR’s absence, ensuring continuity of leadership, effective decision-making, and timely communication. Being part of a diverse and dynamic Rooms division, while interacting with guests from around the world. Excellent career growth opportunities within Rooms leadership Key Accountabilities Support the Director of Rooms in overseeing Rooms Division functions, including Front Office, Housekeeping and related guest service operations, ensuring seamless coordination and consistent delivery of exceptional guest experiences. Maintain a visible guest-facing presence throughout the guest journey, building meaningful relationships, anticipating individual needs, identifying potential service risks, and supporting personalized and anticipatory service. Review the root causes of guest complaints and operational issues, and ensure sustainable corrective actions are implemented to prevent recurrence. Conduct regular inspections of guestrooms, public areas, and back-of-house operations to maintain operational readiness, quality, and compliance with brand standards. Support rooms revenue performance through effective upselling, room allocation, room control, inventory optimization, overbooking prevention, and maximization of room availability. Support the preparation and monitoring of departmental budgets, forecasts, payroll, expenses, productivity measures, and monthly performance reports. Identify and implement opportunities to improve operational workflows, communication, service delivery, productivity, and the overall guest experience through new Rooms Division initiatives, technologies, systems, procedures, and service enhancements. Ensure that operational decisions, responsibilities, deadlines, and follow-up actions are clearly communicated, documented, and completed. Requirements Minimum 6–8 years of experience in Rooms Division or luxury hotel operations. Minimum 3 years in a management role within Front Office, Housekeeping, or Rooms operations. Strong knowledge of Rooms Division operations, including Front Office, Housekeeping, guest service, VIP handling, and complaint resolution Strong leadership, communication, problem-solving, and decision-making skills. Strong execution skills with the ability to turn plans into actions, follow up consistently, and deliver results within agreed timelines. Fluency in English, Japanese language proficiency is an advantage The Peninsula Tokyo​ Perfectly located opposite the Imperial Palace and just minutes from the shopping capital of Ginza, The Peninsula Tokyo offers guests breathtaking views of the city’s iconic skyline. As we continue to enhance both our service excellence and career opportunities, we increased our base salary remuneration by over 29% in 2024. Entry-level monthly base pay now starts at JPY 302,100 across all departments. .responsive { width: 100%; max-width: 550px; height: auto; }