Assistant Director of Spa & Wellness

Job description

At The Peninsula Tokyo, we are proud of our diverse, dynamic team of over 500 employees from 33 different nationalities. As we continue to grow, we are committed to creating a supportive, inclusive workplace where our team members thrive. Our focus on employee well-being , career growth , financial rewards , and continuous learning and development ensures our employees feel valued. In 2024, we made a significant investment in our talent by increasing base salary remuneration by over 29%, ensuring we remain competitive and continue to offer outstanding employee benefits .​ This role responsible for driving operational excellence, commercial success and execeptional guest experiences. Being part of diverse team and guests from diverse backgrounds both local and international. Being part of upcoming new initiatives of our Spa and Wellness Key Accountabilities Support the Director of Spa & Wellness and assume leadership responsibilities in their absence, ensuring the smooth and effective operation of the Spa, Fitness, and Wellness facilities. Oversee the day-to-day operations of the Spa & Wellness department, ensuring exceptional service delivery, operational efficiency, and adherence to established standards and procedures. Create memorable luxury guest experiences by anticipating guest needs, resolving concerns professionally, and ensuring effective service recovery when required. Drive commercial and financial performance through revenue generation initiatives, retail sales growth, productivity management, cost control, and achievement of budgeted targets. Lead, coach, motivate, and develop team members through ongoing training, performance management, succession planning, and employee engagement initiatives. Ensure compliance with Peninsula Service Principles, Peninsula Guest Engagement standards, brand standards, health and safety requirements, and all quality assurance procedures. Monitor guest feedback, operational performance, and market trends, implementing continuous improvement initiatives to enhance guest satisfaction and business results. Work collaboratively with other hotel departments to deliver a seamless guest experience and support the overall success of the hotel operation.upport the Director of Spa & Wellness and act on their behalf when required. General Requirements Minimum 5 years of progressive experience in a luxury spa and wellness environment, including at least 2 years in a supervisory or management role within a Forbes Five-Star or equivalent luxury hospitality setting. Strong understanding of luxury spa operations, including treatment standards, therapist productivity, guest consultations, retail performance, and overall wellness operations. Proven ability to lead, coach, and develop multidisciplinary teams, including therapists, fitness professionals, spa concierge, and wellness colleagues. Excellent guest engagement, service recovery, communication, and stakeholder management skills, with fluency in both English and Japanese. Strong financial and commercial acumen; degree or diploma in Hospitality, Spa, Wellness, Business Management, or a related field preferred. Additional wellness, fitness, holistic therapy, or leadership certifications are an advantage. We are delighted to receive your resume for further consideration. The Peninsula Tokyo​ Perfectly located opposite the Imperial Palace and just minutes from the shopping capital of Ginza, The Peninsula Tokyo offers guests breathtaking views of the city’s iconic skyline. As we continue to enhance both our service excellence and career opportunities, we increased our base salary remuneration by over 29% in 2024. Entry-level monthly base pay now starts at JPY 302,100 across all departments. .responsive { width: 100%; max-width: 550px; height: auto; }