Assistant Director of Student Advocacy and Assistance

Job Profile: Administrative Operations Manager 1 Job Family: Administrative Operations Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Manages the routine operations of a department within the division. Monitors budget, implements strategic priorities, and prepares reports for senior management. Job Description: Rate of Pay: $66,000 - $73,000 per year; DOE Under the direction of the Director of Student Advocacy and Assistance, the Assistant Director of Student Advocacy and Assistance provides leadership, supervision, and operational oversight for Advocacy Coordinator Seniors across multiple campus locations. This position ensures the consistent delivery of high-quality student advocacy services, oversees complex and high-level case management, and promotes best practices in student support, crisis response, and case coordination. The Assistant Director supervises professional staff, provides coaching and consultation on sensitive student situations, and collaborates with university leadership, faculty, staff, and community partners to develop and implement comprehensive support strategies that promote student success, retention, and well-being. The position is responsible for monitoring service delivery, ensuring compliance with university policies and procedures, analyzing trends to improve operations, and fostering a collaborative, student-centered approach to advocacy across the institution. In addition to supervisory responsibilities, the Assistant Director maintains a caseload of complex student cases, provides advanced consultation and training to campus partners, represents Student Advocacy and Assistance on university committees and workgroups, and supports divisional initiatives and strategic priorities. This position is based in the Office of the Dean of Students at the Tempe location and will travel to other locations. What’s in it for you: Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff. This package includes: ( Click here to explore options ) Tuition Reduction Program for staff members, their spouses, and dependents, available on day one. Low-cost health, dental, vision, and life insurance benefits. Retirement program designed to promote long-term savings and provide income upon retirement. Paid time for volunteer and professional development. 10 Paid Holidays and competitive Vacation and Sick accruals each Pay Period. Wellness program for preventative health education and screenings. Disability and leave program for income protection. Employee assistance for free and confidential behavioral health services. ASU Discounts to sports/events along with discounts with ASU partnerships. Currently hiring for the following shift: Monday – Friday 8:00am - 5:00pm; remote or hybrid schedule is not applicable. Essential Duties: Recruit, supervise, coach, mentor, and evaluate Advocacy Coordinator Seniors across multiple campus locations to ensure high-quality performance and professional development. Monitor for quality assurance, case documentation, and compliance with university policies, FERPA, and applicable regulations. Serve as the primary point of escalation for complex student situations, providing strategic direction and decision-making support to advocacy staff. Build and maintain collaborative relationships with university leadership, faculty, staff, and community partners to enhance student support services. Lead team meetings, facilitate cross-campus communication, and ensure alignment with departmental priorities and strategic initiatives. Manage a high-level caseload of complex situations that may result in significant community impact and require support across all campus locations. Problem-solve complex situations which include: Title IX and VAWA, victims impacted by sexual, domestic, and/or interpersonal violence/harassment; create and implement action plans to support student needs. Coordinate individualized action plans with students, families, faculty, staff, and community partners to facilitate appropriate referrals and support services. Provide consultation to students, faculty, and staff regarding student-related concerns and complex situations. Utilize strong decision-making skills to effectively provide support for all incoming concerns to ensure timely connection to services. Support university retention initiatives through proactive student advocacy and intervention. Manage highly sensitive and confidential student information in accordance with university policies and applicable regulations. Serve as part of the Student Crisis Fund committee for review and awarding for those impacted by financial barriers Support the overall success of Educational Outreach and Student Services by performing other duties as assigned and serving on university committees and workgroups. Desired Qualifications: Evidence of a Master's degree in Counseling, Social Work, Higher Education or related field of study. Experience with professional staff recruitment, coaching, mentoring, and supervision experience (3+ years) within a multi-campus model. Complex case management experience in higher education. Experience assessing needs and implementing support measures of individuals. Experience with crisis management, response and postvention. Experience coordinating with university and community partners for student support needs. Experience utilizing case management tools and databases, specifically Maxient, Salesforce, Peoplesoft, and Zoom Workplace. Experience working in higher education with student populations. Working Environment: Use computers and other standard office technology in a typical office environment. Participate in meetings, events, and other work-related activities in various campus locations. Department Statement: Educational Outreach and Student Services (EOSS) is committed to enrolling all qualified students at Arizona State University and assisting them in their academic success. EOSS provides a broad range of services and support to students and prospective students ranging from outreach efforts with K-12 schools, orientation programs for new freshman, bridge programs to assist the transition to a university environment, and a wide variety of services, programs and activities for enrolled students. EOSS has direct responsibility for multiple departments across four campuses, some of which include the Dean of Students, University Housing, Health Services, Counseling Services, Disability Resources, the Memorial Union, TRIO programs, Sun Devil Fitness, Student Government, Student Media, Career Services, Access ASU and others. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub . To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit . ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.