Assistant Director of Technology, Innovation & Data

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Resort and Residences Dominican Republic at Tropicalia will feature 95 keys and 25 branded residential homes, 8 distinct F&B outlets, all thoughtfully designed to reflect a contemporary interpretation of the Dominican Republic’s natural beauty. Wellness will be a defining pillar of the property, delivering a holistic experience that harmonizes with the natural environment while enhancing overall wellbeing through the restorative power of nature. The sustainable luxury destination is located on a 60-acre (24 hectare) site along the pristine beachfront of Playa Esmeralda in northeastern Dominican Republic, along the southern shores of Samaná Bay. A site of breathtaking natural beauty, Tropicalia is home to a diverse ecosystem of white-sand beaches; crystalline, aquamarine water and coral reefs; mountains, forests, mangroves, lagoons and rivers; a working coconut plantation; and an organic farm. Target start date for this role is September / October What You Will Do Support the execution of the resort’s technology, innovation, and data strategy. Oversee the day-to-day operation and performance of technology systems and infrastructure. Lead technology projects, upgrades, implementations, and system enhancements. Monitor cybersecurity practices and ensure compliance with security standards. Support data governance, reporting, and analytics initiatives across departments. Collaborate with operational teams to identify and implement technology-driven improvements. Drive innovation initiatives that enhance guest and employee experiences. Manage vendor relationships, contracts, and technology service providers. Coach, develop, and mentor technology team members to achieve operational excellence. What You Bring Minimum 5 years of progressive leadership experience in Information Technology within luxury hospitality or a comparable service-driven environment. Strong knowledge of hotel technology systems, networks, infrastructure, and cybersecurity principles. Experience leading technology projects and system implementations. Understanding of data analytics, reporting platforms, and data governance practices. Strong problem-solving, project management, and organizational skills. Excellent communication and stakeholder management abilities. Fluent in English and Spanish, with the ability to communicate effectively with diverse teams and stakeholders. Passion for innovation, continuous improvement, and leveraging technology to drive business success.