Assistant Director of Testing Services

Job description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Assistant Director of Testing Services oversees all aspects of community testing operations, including testing programs, proctoring services, and certification examinations. Responsibilities include coordinating and scheduling examinations, overseeing the administration of testing services, and managing testing software and systems to ensure efficient operations. This position also supports the administration of NWACC placement assessments and classroom testing services in collaboration with other staff members. Additionally, the Assistant Director conducts research, prepares specialized reports, reviews and verifies documentation for accuracy and compliance, and performs a variety of administrative and office management functions. Essential Duties: Obtain and maintain relevant certifications for the administration of assessments associated with community proctoring services, including CLEP, DSST, Pearson Vue, Kryterion, and PROV Assist the director with the training of all employees and the development, organization, and maintenance of training materials to ensure consistency and alignment with established procedures and standards Maintain the MarketPlace website by ensuring the accuracy of testing fee information and oversee the processing of all Testing Services transactions, including purchases and refunds, in accordance with established institutional procedures Deliver prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions Monitor examinees throughout the testing process and enforce established testing security protocols while administering a variety of paper-based and computer-delivered examinations for community members, prospective students, and currently enrolled students Assist the director with the administration and maintenance of the placement testing platform and the training of external sub-site proctors to ensure effective operations and compliance with established testing procedures and security standards Maintain and manage databases, spreadsheets, records, testing schedules, and software systems associated with community-based examinations to ensure accuracy, organization, and efficient testing operations Assist the director with managing office supply inventory and preparing, processing, and tracking purchase requests to support the efficient operation of Testing Services Must have the ability to work a flexible schedule including covering an occasional Saturday and/or evening Additional duties may be assigned as necessary to support the goals and objectives of the department and college Rate of Pay: $51,193 annualized *Higher compensation may be considered based on qualifications directly related to position Completed applications received by 7/24/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position Minimum Qualifications: Bachelor's degree from an accredited institution of higher education\ At least 3 years of experience in a specialized or related field applicable to work performed Preferred Qualifications: At least one year of experience working at an academic testing center At least 2 years of customer service experience Knowledge, Skills, and Abilities: Must be a self-starter who takes accountability for performance while requiring minimal supervision Strong time management, multi-tasking, and organizational skills Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner Ability to build relationships with individuals and teams across the institution and community Physical Demands/Work Environment: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is: Frequently: • Manipulate items with fingers, including keyboarding • Sitting • Standing • Walking Constantly: • Hearing • Repetitive motion • Talking The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes. Environmental Conditions: The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required. NWACC is an Equal Opportunity Employer, please see our EEO policy.