Assistant Director, Start Abroad Programs

Job description

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The mission of the University of Miami (UM) is to educate and nurture students, to create knowledge, and to provide service to the surrounding community and beyond. UM is committed to excellence and proud of the diversity of the University family and strives to develop future leaders for the nation and the world. More than 15,000 undergraduate and graduate students from around the world call UM home during the academic semesters. The University has grown from its main location in the City of Coral Gables to include the Medical Campus located in Downtown Miami, the Rosenstiel School of Marine and Atmospheric Science on Virginia Key, and the South and Richmond campuses in southwest Miami-Dade county. With more than 10,000 full- and part-time faculty and staff, UM is the largest private employer in Miami-Dade County. The University's 12 colleges and schools offer 150 undergraduate, 130 master's, 60 doctoral and two professional areas of study. The Coral Gables campus houses eight schools and two colleges. The Miller School of Medicine has its own campus that is part of the University of Miami/Jackson Memorial Medical Center complex in downtown Miami. The Medical School serves more than five million people as the only academic medical center in South Florida. The Rosenstiel School of Marine and Atmospheric Science is located on Virginia Key in Biscayne Bay and is the only subtropical applied and basic marine and atmospheric research institute of its kind in the continental United States. Job Summary: The Assistant Director, Start Abroad for UM Study Abroad oversees administration, recruitment, and student support functions for UM’s Start Abroad programs for first-year spring-admitted students. The position serves as a primary advisor for participants and families, manages program operations and communications, supports strategic enrollment initiatives, and collaborates with campus and international partners to ensure a successful student experience abroad. Specific Responsibilities: Coordinates the logistics, administration, and effective execution of Start Abroad first-year study abroad programs. Assists with recruitment, outreach, and marketing efforts for Start Abroad programs, including print materials, websites, social media, and multimedia content. Serves as a primary point of contact for incoming students and their parents/families throughout the start abroad application and participation process. Advises students regarding start abroad program selection, admissions, academic planning, and student development matters. Reviews and evaluates applications, participates in candidate selection, and interviews/screens applicants. Collects, tracks, and processes student applications, forms, registrations, payments, and related program documentation. Maintains student records and tracking systems; compiles, analyzes, and reports program data, assessments, surveys, and evaluation results to support program improvement and strategic planning. Serves as a liaison between students, University departments, overseas institutions, and external partners to support student success and program operations. Coordinates orientations, workshops, information sessions, fairs, receptions, and other student programming, including related logistics, communications, materials, speakers, venues, travel arrangements, and technology needs. Supports the development and implementation of program initiatives, courses, activities, and resources for Start Abroad and other study abroad programs. Develops and maintains collaborative relationships with campus partners, international institutions, vendors, alumni, and external organizations to support program goals and student engagement. Maintains course and curriculum information for Start Abroad and Study Abroad Programs (SAP) courses. Assists with budget-related administrative processes, including travel advances, payments, and reconciliation of program revenues and expenses. Identifies opportunities to improve operational efficiency, enhance student services, and support program growth. Supports student health, safety, and risk management processes by monitoring compliance requirements, coordinating emergency response procedures, maintaining accurate participant documentation, and collaborating with campus and international partners to promote student well-being abroad. Performs other duties as assigned. Minimum Qualifications: • Bachelor’s Degree in relevant field required. Master’s Degree Preferred • Three (3) years related work experience in study abroad field or international education, including progressive experience in management and leadership. • A combination of relevant education and experience may be considered • Strong written, oral, and interpersonal communication skills • Very high level of organization, attention to detail, and accuracy • Knowledge of study abroad principles and practices • Knowledge of functionality of study abroad office • Knowledge of international education Preferred Qualifications: • Excellent computer skills, including in-depth knowledge of spreadsheets, word processing, databases and presentation software packages • Experience with Via TRM Software, MailChimp, Qualtrics • Prior experience studying, living, or working abroad • Foreign language skills • Familiarity with regional and national education abroad networks and resources A relevant combination of education and experience may be considered. The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff