Assistant Experience Centre Manager

Job description

About Miele What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership. About Your Workplace Join Miele's Experience Centre and help create exceptional customer experiences that showcase the very best of our premium brand. As the Assistant Experience Centre Manager, you'll work alongside the Experience Centre Manager to lead a passionate team, drive commercial performance and ensure every customer enjoys a seamless and memorable journey. This is a hands-on leadership role where you'll inspire your team, support day-to-day operations and help bring Miele's premium products and services to life. If you're passionate about people leadership, consultative retail and delivering exceptional customer experiences, we'd love to hear from you. Your Responsibilities Support the Experience Centre Manager in leading, coaching and developing a high-performing retail team Drive sales performance by motivating the team to achieve financial, service and customer experience targets Deliver an exceptional customer journey by leading consultative sales conversations and resolving customer enquiries with professionalism Oversee the day-to-day operations of the Experience Centre, ensuring the highest standards of presentation, merchandising and operational excellence Collaborate with the Culinary Team to deliver engaging demonstrations, customer events and premium in-store experiences Build strong relationships with local business partners, Miele Chartered Agents (MCAs) and internal stakeholders to drive customer referrals and business growth Take ownership of centre operations, including rostering, stock management, reporting and continuous improvement initiatives What We Are Looking For Must-have Demonstrated retail leadership experience in a customer-focused environment Proven ability to coach, motivate and develop high-performing teams Strong commercial acumen with experience achieving sales and customer service targets Exceptional communication, relationship-building and problem-solving skills Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment Nice-to-have Experience in premium retail, luxury goods, appliances, interiors or home furnishings Experience leading consultative sales teams Relevant business or retail qualification Proficiency in Microsoft Office and retail systems Our Benefits Quarterly Life Leave – one paid day each quarter to recharge Personal development and career opportunities Employee discounts Access to a wide range of wellbeing programs, including annual flu vaccinations, Employee Assistance Program and holistic wellbeing support Experience meaningful recognition for both individual accomplishments and team successes