Assistant F&B Outlet Manager, In-Room Dining and Navina Pool Bar

Job description

The Assistant F&B Outlet Manager – In-Room Dining & Navina Pool Bar reports to the Assistant Food and Beverage Manager and supports the day-to-day leadership and operational management of In Room Dining and Navina Pool Bar, ensuring consistent service delivery, operational excellence, and team performance. The role oversees shift-level execution, ensuring In Room Dining provides timely, accurate, personalised, and discreet service to guests, while Navina Pool Bar delivers attentive and engaging poolside dining and beverage experiences. The role maintains a visible presence during peak operating periods, monitors guest feedback and service standards, and ensures compliance with Raffles brand standards, LQA requirements, HACCP, food safety, hygiene, and applicable policies and procedures. As a Professional Leader , the role provides guidance, coaching, and performance feedback to Supervisors and frontline colleagues while fostering a culture of belonging, teamwork, and continuous development. The Assistant Manager works closely with Culinary and other hotel departments to ensure smooth operational coordination, supports effective staffing and resource deployment, monitors operational costs and productivity, and drives adherence to SOPs and Local SOPs. The role also supports sustainability initiatives, service recovery, and operational improvements, and deputises for the Assistant Food and Beverage Manager in relevant operational matters when required. Education: Diploma or Bachelor’s degree in Hospitality Management, Hotel Management, Food and Beverage Management, or a related discipline. Experience: Minimum of 3 years of Food and Beverage service experience, preferably within a luxury hospitality environment. Supervisory Experience: Minimum of 1 year in a supervisory or shift-leadership role within an internationally recognised luxury hotel brand. Operational Knowledge: Previous experience in In Room Dining, restaurant, bar, or poolside operations is preferred. Service Excellence: Strong understanding of luxury service standards, personalised guest service, and service recovery. Food Safety: Sound understanding of HACCP principles, food safety management systems, and hygiene standards. People Development: Proven ability to coach, develop, and provide constructive feedback to Supervisors and frontline colleagues. Communication: Strong interpersonal and communication skills, with fluency in Bahasa Indonesia and English; additional languages are advantageous. Operational Management: Good organisational, problem-solving, and decision-making skills, with the ability to manage multiple operational priorities across In-Room Dining and Navina Pool Bar. Cost Awareness: Good understanding of labour productivity, operational cost control, and resource utilisation. A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven. At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic. At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself. Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort. At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community. By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.