Assistant F&B Reservationist

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so. Assistant F&B Reservationist Position: Line Staff Full time Four Seasons Hotel Seoul The Four Seasons Hotel Seoul is looking for a Assistant Food & Beverage Reservationist who shares a passion for excellence and who infuses enthusiasm into everything they do. We are looking for a candidate that is organized, driven, and who can communicate accurately and efficiently. This position reports to the F&B Reservationist. Education High school education or equivalent experience Experience Entry-level position; previous experience in hospitality, administration, or customer service is an advantage but not required Responsibilities • Strong communication skills in English and Korean (written and verbal) • Positive attitude with willingness to learn and develop operational knowledge • Ability to multitask and remain organized in a fast-paced environment • Basic computer literacy (email, reservation systems, reporting tools) • Good attention to detail and guest service mindset • Ability to follow standards and procedures accurately • Team-oriented attitude with professional communication skills • Responsible and proactive approach to assigned duties Key Functions • Handles calls, chats, emails, and reservation inquiries for an assigned restaurant outlet • Learns outlet-specific menus, reservation policies, seating arrangements, and operational standards • Assists guests with restaurant reservations and basic inquiries in a professional manner • Updates guest profiles and reservation information accurately in the system • Supports online reservation management through various booking platforms • Coordinates with restaurant teams regarding guest requests and operational updates • Maintains accurate records and communication logs • Participates in structured outlet training and operational assessments • Rotates to additional outlets upon successful completion of required training and evaluation • Supports team operations and maintains a professional working environment Key Expectations • Demonstrates accuracy and attention to detail in all administrative tasks • Supports the team with a cooperative and positive attitude • Maintains professionalism in all guest and internal communications • Follows established procedures and standards • Shows willingness to learn and take on additional responsibilities as needed Visa Requirements Must already possess valid work authorization in South Korea. We look forward to receiving your application!