Assistant Front Office Manager

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Currently undergoing the most significant transformation in its nearly four-decade history, Signia Hilton Naples Grande Beach Resort is being reimagined through a comprehensive resort-wide renovation set to redefine the guest experience. Updates will introduce redesigned guest rooms and suites, vibrant culinary offerings, destination-inspired experiences, premium wellness amenities, dynamic social and gathering spaces that encourage guest connection, along with Signia Hilton's warm, anticipatory service. Naples Grande Beach Resort is Set among lush mangrove forests on Florida’s Paradise Coast; Naples Grande Beach Resort is a 474-room retreat offering direct access to three miles of white sand beach. The iconic resort is currently undergoing a transformative, property-wide revitalization that will debut in early 2027, ushering in a new era of modern coastal luxury. The comprehensive reimagination will refresh guest accommodations, dining venues, public spaces and select meetings and event offerings while honoring the timeless beauty and the natural surroundings of Naples. The resort features more than 88,000 square feet of indoor and outdoor meeting and event space, multiple dining outlets and a full-service spa, making it a premier destination for leisure travelers, groups and special events. Whether you are just starting your career or looking to advance in the hospitality industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide attractive benefits and comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. What you will have an opportunity to do: Department Rooms Division / Operations Reports To Front Office Manager The Assistant Front Office Manager supports the Front Office Manager in the daily operation of the Front Office. This position provides hands-on leadership to Front Desk, Concierge, Bell Services, and PBX team members while ensuring efficient operations and exceptional guest experiences. Essential Functions Daily Operations · Supervise Front Office operations during assigned shifts. · Ensure efficient check-in, check-out, and guest service processes. · Monitor room inventory, arrivals, departures, and special requests. · Ensure adherence to departmental policies and Hilton standards. Team Supervision · Provide daily coaching and direction to Front Office team members. · Assist with training and onboarding initiatives. · Support scheduling and staffing requirements. · Conduct shift briefings and communicate operational priorities. Guest Service · Resolve guest concerns promptly and professionally. · Support service recovery efforts and guest satisfaction initiatives. · Maintain visibility in the lobby and public areas. · Ensure guest preferences and requests are fulfilled. Systems & Compliance · Utilize Hilton systems including OnQ, Hilton Honors, GRO, and Medallia. · Ensure accurate documentation and reporting. · Support audit, cash handling, and compliance requirements. Administrative Duties · Assist with payroll review, scheduling, and operational reporting. · Monitor departmental productivity and service metrics. · Support special projects and departmental initiatives. What are we looking for? · 2-4 years of Front Office supervisory experience. · Hilton experience preferred. · Strong guest service and leadership skills. · Working knowledge of hotel PMS systems and Microsoft Office. · Ability to work flexible schedules including nights, weekends, and holidays Success Measures · Shift performance and service standards. · Guest satisfaction scores. · Team member development. · Operational accuracy and efficiency. · Hilton Honors enrollment goals. This position plays a critical role in creating memorable guest experiences while ensuring the efficient and profitable operation of all Front Office functions within the resort while upholding Hilton's service culture and brand standards. Compensation: $0.00 - $0.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.