Assistant Front Office Manager – ROOST Detroit

Location: Detroit, MI
Department: Hotel Operations
Employment Type: Full-Time

About Method Co.

Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.

About ROOST Detroit

ROOST Detroit is a design-forward, apartment-style hotel located within the historic Book Tower in the heart of downtown Detroit. Blending the comfort and ease of a residence with the service and sophistication of a boutique hotel, ROOST provides guests with a highly personalized experience designed for both short and extended stays.

Thoughtfully furnished apartments, curated amenities, and warm, intuitive service create an experience that feels less like a traditional hotel and more like a home in the city.

Position Overview

ROOST Detroit is seeking a polished, organized, and hospitality-driven Assistant Front Office Manager to support daily front office operations and help lead the guest services team.

Working closely with Front Office leadership, this position plays an integral role in ensuring seamless day-to-day operations while maintaining the elevated, personalized service that defines the ROOST experience. The ideal candidate is a hands-on leader who enjoys being present with both guests and team members, communicates with confidence, and remains composed in a dynamic hospitality environment.

Key Responsibilities

• Support the daily operation of the Front Office and ensure a seamless guest experience from arrival through departure.

• Lead, support, and provide direction to Front Desk and Guest Service team members during assigned shifts.

• Maintain a strong presence in the lobby and front-of-house areas, engaging with guests and anticipating their needs.

• Oversee check-ins, check-outs, reservations, guest communications, and special requests.

• Assist with onboarding, training, coaching, and development of Front Office team members.

• Ensure ROOST service standards, operating procedures, and brand expectations are consistently upheld.

• Handle guest concerns and service recovery situations with empathy, professionalism, and sound judgment.

• Collaborate closely with Housekeeping, Maintenance, and Property Leadership to ensure strong communication and seamless operations.

• Maintain accurate shift reports, guest records, billing information, and operational documentation.

• Monitor the presentation of the lobby, front desk, and public spaces to ensure they remain organized, polished, and guest-ready.

• Assist Front Office leadership with scheduling, staffing needs, inventory, and administrative responsibilities.

• Communicate important guest information, operational updates, and follow-up items between shifts and departments.

• Support VIP arrivals, extended-stay guests, special occasions, and other personalized guest experiences.

• Serve as a leader on property when senior Front Office leadership is unavailable.

• Assist with additional operational projects and property initiatives as needed.

Qualifications

• 1–2 years of hotel Front Office, Front Desk, Concierge, or Guest Services experience required.

• Previous supervisory or leadership experience strongly preferred.

• Experience within boutique, lifestyle, luxury, or residential hospitality is a plus.

• Warm, polished, and genuinely guest-focused approach to hospitality.

• Strong leadership and interpersonal skills with the ability to coach and motivate a team.

• Excellent verbal and written communication skills.

• Ability to resolve guest concerns professionally and confidently.

• Strong organizational skills and attention to detail.

• Ability to multitask and remain composed in a fast-paced environment.

• Comfortable using hotel PMS, reservation systems, and other front-office technology.

• Flexible availability, including evenings, weekends, and holidays.

What We Offer

• Competitive compensation

• Health, dental, and vision benefits

• Paid sick and vacation time

• Employee dining perks across Method Co. properties

• Opportunities for professional development and advancement within Method Co.

• A collaborative, design-driven hospitality environment

Working Conditions/Environment:

• The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
• Agility in executing fast-paced movements to navigate different areas of the property efficiently.
• The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
• The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.