Assistant General Manager

Job description

Summary Under the direction of the General Manager, the Assistant General Manager oversees facility operations and serves as a key member of the leadership team. This role ensures alignment with strategic goals, drives performance against business metrics, and supports operational excellence across departments, including Finance, Booking, Food & Beverage, Operations/Events, and Human Resources. The position promotes organizational efficiency, financial performance, and a high standard of customer service. Essential Duties and Responsibilities Execute operational strategies and objectives in alignment with General Manager direction, contractual obligations, tenant needs, and corporate policies. Oversee multiple departments and partner with leaders to evaluate performance, improve processes, and implement strategic initiatives. Support development and execution of KPIs and performance metrics. Enhance operational efficiency and implement best practices across the organization. Contribute to long-term strategic planning and organizational positioning. Establish goals that drive performance, culture, and growth. Analyze data, trends, and market insights to guide strategic decision-making . Maintain relationships with community partners, government entities, and local stakeholders, including the City of Stockton and Sports Tenants. Ensure high customer service standards to strengthen brand reputation and drive repeat business. Assist in developing annual and capital budgets. Conduct post-event financial and operational evaluations. Lead and participate in meetings to ensure proper alignment and collaboration. Negotiate contracts with vendors, promoters, and tenants. Oversee staff development, training, and safety programs. Serve as acting General Manager when needed and as executive lead during events. Ensure compliance with all applicable laws, regulations, health and safety standards. Support achievement of organizational goals and operational excellence. Maintain flexibility to work evenings, weekends, and holidays as required. Partner with the Facilities and Operations teams to develop and execute preventative maintenance plans for building systems, equipment, and infrastructure. Monitor the condition of all venue assets and identify capital repair, replacement, and improvement needs. Assist in the planning, budgeting, and execution of capital projects, facility upgrades, and infrastructure improvements. Perform additional duties as assigned. Supervisory Responsibilities Directly supervises employees in the Stockton Complex. Carries out supervisory responsibilities in accordance with LEGENDS GLOBAL's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree and at least five (5) years of relevant industry experience, including three (3) years in a management role within an arena, theater, or similar venue, or equivalent experience. Skills and Abilities Expertise in operations, contract negotiation, finance, HR, and labor relations. Demonstrated leadership and strategic planning capabilities. Strong analytical and decision-making skills. Knowledge of live events, sports, and entertainment industries. Ability to manage high-pressure situations, including crowd management. Excellent communication, organizational, and interpersonal skills. Ability to prioritize work, meet deadlines, and operate independently. Proficiency in data analysis and performance metrics. Experience managing facility operations within a public assembly venue, arena, convention center, theater, stadium, or similar entertainment facility. Computer Skills To perform this job successfully, an individual should have sufficient computer skills to operate computer systems. Applicants should have working knowledge of normal business applications such as Windows 10, Microsoft Office, Adobe, et cetera. Other Qualifications Ability to work with limited supervision and as a team member. Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to stand for extended periods and move throughout the facility. Capability to lift up to 50 pounds. Flexibility to work indoors and outdoors as needed. Additional Information Responsibilities may be adjusted as needed. This description does not represent an exhaustive list of duties. Compensation Competitive salary range of $155,000 to $180,000 with comprehensive benefits, including medical, dental, vision, life, disability insurance, paid time off, 401(k), and bonus eligibility. Note The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants that need reasonable accommodation to complete the application process may call 209.373.1470. Adventist Health Arena 248 W. Fremont St Stockton, CA 95203 LEGENDS GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor